Refunds for unused labels are processed within 15 business days from the request date but must be requested within 90 days of purchase. Used or scanned labels will not be eligible for a refund.

If a package hasn't been shipped, you can receive a refund for both the postage and insurance fees.

Once a package with insurance is shipped, the insurance fee cannot be refunded, as the coverage was active during transit.

Reach out via email at info@airpals.co or via our live chat to request a refund.