Filing a Claim for a Lost or Damaged Shipment
If you need to report a lost or damaged shipment, we understand the challenges involved, but we're here to assist you through the claims process.
Please be aware that the shipping carrier you've selected for your package is responsible for its physical processing and delivery. Airpals serves as the platform for creating your shipping label, but we do not handle packages physically on our multi-carrier platform.
Note: While Airpals isn't directly responsible for your package's delivery, we aim to guide you to file a claim.
For packages insured
Complete the claim form directly on the XCover website.
For packages without extra purchased insurance:
USPS
If you feel your shipment may have been lost in transit, file a Missing Mail search with USPS directly. USPS can also be reached by phone: 1-800-275-8777
To file a claim on a lost or damaged Priority Mail shipment, shippers can file a claim for lost or damaged shipments with USPS at the links below.
If your item arrives damaged or is missing contents, you may file a claim immediately but must file no later than 60 days after the mailing date.
FedEx
To file a claim for US domestic, please use the FedEx online claim process.
Make sure to file your claim for damaged or missing contents 60 calendar days from the shipment date for U.S. domestic packages. Non-delivery or mis-delivery claims must be filed within nine months of the shipment date.
UPS
To file a claim with UPS, please have your tracking number available and head to their online claims page.
For damaged shipments, see the UPS damaged package claims process.
For lost shipments, see the UPS lost package claims process.