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How to obtain a Return Label via Airpals When One Isn't Provided by a Seller or Retailer
How to obtain a Return Label via Airpals When One Isn't Provided by a Seller or Retailer

This article guides you on obtaining a return label for items when the seller doesn't provide one, using our Multi Carrier Platform.

Isa Carbonell avatar
Written by Isa Carbonell
Updated over 6 months ago

Returning an item can sometimes be a daunting process, especially when a return label isn't provided by the seller/retailer. Fortunately, there is a method you can use to obtain a return label and ensure your return is processed smoothly.

First, try to contact the seller directly. Reach out via email, phone, or through the platform where you made the purchase. Explain your situation and request a return label. If they are not able to provide one, rest assured that you can get one via Airpals with discounts of up to 89% off on FedEx, USPS, and UPS.

You can create your own return label manually with our Multi-Carrier platform.

Step 1: Log in or Sign Up

Access our Multi-Carrier Shipping Platform by logging into your account, or signing up if you're a new user. (You can also sign up using your Google account if you prefer).

Step 2: Addresses and contact information

Enter the addresses for both the sender and recipient.

* Fields marked with a red asterisk are required to generate the shipping label, while the rest are optional.

Step 3: Package Information

Enter your package details: start by selecting the shipping date, which can be any weekday, this indicates when the package will be dropped off at the carrier office.

Next, choose the package type, either a custom package or carrier carrier-provided package.

Based on this choice, provide the package weight and dimensions if you selected the custom package option.

Click "Show Rates" to save the information, and various carrier options and their costs will be displayed.

Step 4: Choose a shipper, explore rates

Select the carrier and cost option that works best for you.

Step 5: Add any extra services

Here, you can add insurance to the package and choose whether a signature is required upon delivery. Once you've made these selections, proceed to the final step: payment.

Step 6: Billing Information

Choose or add the payment method that suits you best.

Step 7: Your order has been created!

Once your payment is processed, you'll be directed to a confirmation page showing your order has been generated. You can then save your shipping label as a PDF. Simply print it and affix it to your package. You're now ready to drop it off at a carrier's office or shipping center.

If you would like to schedule a pickup, please go directly to the carrier's (FedEx, USPS, or UPS) website to schedule one.

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