Returning an item can sometimes be a daunting process, especially when a return label isn't provided by the seller/retailer. Fortunately, there is a method you can use to obtain a return label and ensure your return is processed smoothly.
First, try to contact the seller directly. Reach out via email, phone, or through the platform where you made the purchase. Explain your situation and request a return label. If they are not able to provide one, rest assured that you can get one via Airpals with discounts of up to 89% off on FedEx, USPS, and UPS.
You can create your own return label with our Multi-Carrier platform. You may either create a shipment from scratch or use the Order Again feature to duplicate a previous shipment and generate a new shipping label faster.
Create Shipment from Scratch
Step 1: Log in or Sign Up
Access our Multi-Carrier Shipping Platform by logging into your account or signing up if you're a new user. (You can also sign up using your Google account if you prefer.)
Step 2: Addresses and contact information
Enter the addresses for both the sender and recipient.
* Fields marked with a red asterisk are required to generate the shipping label, while the rest are optional.
Step 3: Package Information
Enter your package details: start by selecting the shipping date, which can be any weekday; this indicates when the package will be dropped off at the carrier office.
Next, choose the package type, either a custom package or carrier carrier-provided package.
Based on this choice, provide the package weight and dimensions if you selected the custom package option.
Click "Show Rates" to save the information, and various carrier options and their costs will be displayed.
Step 4: Choose a shipper, explore rates
Select the carrier and cost option that works best for you.
Step 5: Add any extra services
Here, you can add insurance to the package and choose whether a signature is required upon delivery. Once you've made these selections, proceed to the final step: payment.
Step 6: Billing Information
Choose or add the payment method that suits you best.
Step 7: Your order has been created!
Once your payment is processed, you'll be directed to a confirmation page showing your order has been generated. You can then save your shipping label as a PDF. Simply print it and affix it to your package. You're now ready to drop it off at a carrier's office or shipping center.
If you'd like to schedule a pickup with Airpals, you can now do so directly from your Track Orders page. Simply click the Schedule Pickup button in the top-right corner and select the order that needs to be picked up.
Use the "Order Again" Option
Step 1: Log in to your account
Access our Multi-Carrier Shipping Platform and log in to your account.
Step 2: Locate the order you'd like to create a return label from
Select Track Orders from the left-hand menu and locate the order you'd like to use to create your new shipping label.
Step 3: Click the "Order Again" button
You'll see a message indicating that you're about to duplicate an order and that all shipment information will be preloaded. Click Continue to proceed.
Step 4: Review your information
Review the shipment details and make any necessary changes to the addresses and contact information so the package is returned to the correct location. Once everything looks good, click Continue to Package Info to proceed.
From here, simply follow the same steps outlined above for creating a shipping label from scratch to complete your return label purchase.