Message Quota
Every user starts with 20 message credits assigned to them.
Messages to Mentors, other Founders as well as Bounced messages do not get counted towards your quota or conversion rate.
Request More Messages
Once you have 4 or fewer messages left, you can request 20 more messages. To do this:
Go to the People section on the left sidebar and click the Messages tab.
Once there, click the Request More button. Remember, you can only request more messages if you have 4 or fewer messages left.
Once you click this button, your request will be sent to the Admin Team.
If your conversion rate is 20% or higher you will be granted 20 more messages.
If your conversion rate is lower than 20%, someone on the Admin team will reach out to you to provide some suggestions on how to improve it before adding more messages to your profile.
How Do We Calculate Your Conversion Rate?
Your conversion rate is calculated as your Total Requests Accepted divided by Total Credits Used.
Remember that messages to Mentors and other Founders as well as bounced messages do not get counted towards your conversion rate.
You can always verify this by looking at the Credit column which can have two values: 0 -- meaning that the message has not decreased your credits quota, and 1 -- meaning that one credit has been used.
Where Do I Check My Message Quota and Conversion Rate?
You can check how many messages you have and what’s your conversion rate in the Messages tab.
You can also see the number of messages when reaching out to the person in the header of the Write Your Message modal.
Please note, there is no limit on how many times you reach out to the Admin team to request more message credits. It's more of a checkpoint to keep track of your conversion rate and to guide you about improving your messaging.