Before you start
Connect your Alia account to Klaviyo. To set this up, see Integrating Alia with Klaviyo.
Create the list you want to target in your Klaviyo account.
How to add a Klaviyo list targeting rule
In Alia, go to Campaigns.
On the campaign card, select Targeting to open the Edit targeting modal.
Select a filter, then select In Klaviyo list from the Klaviyo group.
In Select or search for a list, select the list you want to target. If your list isn't shown, enter its name or paste its list ID.
Select Default to in list or Default to not in list.
Select Save.
If the campaign isn't live yet, turn on its toggle on the campaign card.
To show the popup only to visitors who aren't on the list, select Not in Klaviyo list in step 3 instead. To target a Klaviyo segment, see How to target popups based on Klaviyo segments.
How Alia checks list membership
Alia looks up list membership live from Klaviyo each time a visitor lands on your store, so there's no sync delay after someone joins a list.
Klaviyo can only check membership for visitors it has already identified in that browser. A visitor is identified after they do one of the following:
Select a link in a Klaviyo email.
Submit a Klaviyo form.
Sign up through an Alia popup while Klaviyo's tracking script (klaviyo.js) is installed on your store.
For visitors Klaviyo hasn't identified, your default setting decides whether they see the popup.
đĄNote: Because Klaviyo can't identify every visitor, a list targeting rule can't guarantee that only people on your list see the popup. Pick the default setting that fits most of your traffic.
How to choose a default setting
Default to not in list: Alia treats visitors Klaviyo hasn't identified as not on the list. This is the default.
Default to in list: Alia treats visitors Klaviyo hasn't identified as on the list.
For example, if you use Not in Klaviyo list to hide a signup popup from current subscribers, keep Default to not in list so new visitors still see the popup.
How to combine a Klaviyo list rule with other targeting rules
In the Edit targeting modal, choose how Alia combines your targeting rules.
AND: the visitor must match every rule to see the popup.
OR: the visitor needs to match only one rule.
For example, to show a popup only to visitors on your VIP list who are browsing on mobile, add both rules and select AND.
Frequently asked questions
My Klaviyo list isn't showing in the list picker. What should I do?
The list picker shows your 20 most recently updated Klaviyo lists. To find an older list, enter its name or paste its list ID. You don't need to reconnect your Klaviyo integration.
Where do I find a Klaviyo list ID?
In Klaviyo, go to Lists & Segments and open the list. The list ID appears in the list's settings.
Why are some people on my list not seeing the popup?
Klaviyo can only confirm list membership for visitors it has identified in that browser, for example after they select a link in a Klaviyo email. For everyone else, your default setting decides. See How Alia checks list membership in this article.
Someone just joined my list. How long until the targeting rule applies to them?
Right away. Alia checks membership live from Klaviyo, so the rule applies on their next page load, as long as Klaviyo has identified them in that browser.
Still stuck?
See Troubleshooting your Klaviyo integration, or contact Alia support. Include the campaign name, the Klaviyo list name, and what the visitor saw instead. Live support is available Monday through Friday, 8am to 6pm ET.