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Editing Your Current Popup

Images and texts are two of the easiest ways to make your popup feel on-brand. This guide walks you through swapping and adding images, editing your copy, and troubleshooting the most common issues. ​

Written by Camilo Pitta

Editing images

Swap your current image for a new one

  1. Click the image you want to edit.

  2. In the right-hand panel, click Upload to add a new image, or Library to use an image you've already uploaded before.

  3. If you're adding a new image, you can:

    1. Change the image size using the file size slider

    2. Crop and adjust size (hold Shift while resizing to lock aspect ratio)

    3. Remove the image background

    4. Convert to WEBP (recommended) and select the quality

    If you're using an already uploaded image, select it and click Use selected.

Add a new image to the popup

  1. Click the area in the popup or the container where you want to add the image.

  2. Double-check that the correct container is selected in the left-hand panel.

  3. Either:

    1. Click the image element in the bar at the bottom and drop it in the container or area in the popup where you wish to add the image. Make sure it gets added to the container itself. If it's added outside the container, drag and drop it inside the container

    2. Click the + icon in the container and select the image element.

  4. Click on the added image element and, in the right-hand panel, click Upload to add a new image, or Library to use an image you've already uploaded before.

If you click Upload, a modal for the new image will appear. In this modal, you can:

  1. Change the image size using the file size slider

  2. Crop and adjust size (hold Shift while resizing to lock aspect ratio)

  3. Remove the image background

  4. Convert to WEBP (recommended) and select the quality

If you're using an already uploaded image, click Use selected.

Basic edits to your current images

Size

  1. Click the image in the popup.

  2. Look for the Size section in the right-hand panel and click on it to expand it.

  3. Look for the current size values and edit them as desired.

Placement

  1. Click the image in the popup.

  2. Look for the Position section in the right-hand panel and click on it to expand it.

  3. Toggle between Default/Absolute/Relative and edit the position values as desired.

Editing text/copy

Add a new text element to the popup

  1. Click the area in the popup or the container where you want to add the new text element.

  2. Double-check that the correct container is selected in the left-hand panel.

  3. Either:

    1. Click the text element in the bar at the bottom and drop it in the container or element in the popup where you wish to add the text. Make sure it gets added to the container itself. If it's added outside the container, drag and drop it inside the container.

    2. Click the + icon in the container and select the text element.

Edit a text element

  1. Click the text you want to edit.

  2. You can either:

    1. Edit it directly in the popup

    2. Edit the text in the field on the right-hand panel.

Edit/translate SMS compliance text

  1. Click the compliance text in the phone step.

  2. In the right-hand panel, remove the sms_consent expression and type the translated/edited text.

  3. Make sure to add the Privacy Policy and Terms of Service links by selecting Privacy Policy and Terms of Service in the added text and clicking the link element to add each URL.

Edit a shared style vs the particular element

Some elements, such as headings or buttons, have shared styles to make it easy to edit them all at once. However, you might also want to edit a particular instance (e.g., only a specific heading or button) without affecting the others. To do this:

  1. Click on the element you want to edit.

  2. Select Edit just this element.

  3. Edit the element as desired.

The changes you apply will only affect this instance, leaving other elements unaffected.

Common text issues

Changes are not reflected

If the copy changes you made aren't showing up in the popup, check the following:

  • Edited the shared style and not the particular element: If the element you're trying to edit has a shared style (e.g., Primary button) and this element already has particular styling applied to it, your changes might not be reflected. To address this, click on the element you want to edit and click Edit just this element:

    You can either:

    • Continue applying styling to the particular element.

    • Delete the particular styles already applied and edit the shared style instead.

  • Edited the container name instead of the content: the popup copy can only be edited on the popup itself or on the right panel. Editing the left-hand panel will only change the container name, not the text in the popup.

Edits are showing on all steps

  • If you wish to add a text element to a specific popup step and it's showing on all steps instead, make sure it's only added to the specific step content itself (e.g., Email, Phone, Reward, etc.) and not the mobile/desktop templates.

Edit the Floating Button

Add a Floating Button in a different position

  1. Click the "+" icon next to the current Floating Button in the steps bar.

  2. Select the new button's position (e.g., Left wall).

  3. Copy the same button text from your existing Floating Button

  4. Delete the old Floating Button.

  5. Make sure the X and No Thanks buttons (on desktop and mobile views) in the popup are set to Minimize to floating button instead of Close popup.

Remove/hide the Floating Button on desktop/mobile only

To remove or hide the Floating Button on mobile or desktop only, change its visibility settings on the right-hand panel. To hide it on mobile devices:

  1. Click the Floating Button

  2. Click Edit just this element

  3. Make sure All screen sizes is selected in the drop-down menu

  4. Scroll down to the Visibility section and click on it

  5. Select Hidden

  6. Scroll up to the All screen sizes drop-down menu and select Desktop Only

  7. Scroll down to the Visibility section and click on it

  8. Select Visible

  9. Make sure the button's layout is set to Horizontal

To hide it on desktop devices, set it to Visible on All screen sizes, and Hidden on Desktop only.

Remove/hide the Floating Button on certain pages

To remove or hide the Floating Button on mobile or desktop, use a Prism Element (How to Use The Basic Prism Element):

  1. Click on the Floating Button and add a static Prism Element in the Floating button container.

  2. Make sure the button is set as a child of the Prism Element

  3. Click the Floating Button and set the condition to Is not on page(s)

  4. Enter the pages where the Floating Button should be hidden. If you're looking to hide it on product pages, you can use By path only Contains /products.

Change the Floating Button size

  1. Click on the Floating Button.

  2. Select Edit just this element in the right-hand panel to avoid affecting all primary buttons in the popup.

  3. Look for the Text section and edit the font size.

  4. Look for the Padding section and edit it. Typically, a 0.75rem value will work well.

Common issues with the Floating Button

The Floating Button is not showing

Check that the Close and No thanks button actions are set to Minimize to floating button instead of Close popup.

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