Where to find Lia
In Alia, go to Campaigns and open the campaign you want to edit.
Open the popup in the popup editor.
At the bottom of the sidebar, enter your request in the Lia chat panel.
đĄ Tip: Select a text box, button, or image before you chat. Lia edits the element you selected, so you don't have to describe which one you mean.
What you can ask Lia to do
Lia can make most changes you'd otherwise make by hand in the popup editor, including:
Layout and design: rearrange sections, resize for mobile or desktop, and restyle colors, fonts, and spacing.
Copy and imagery: rewrite text, swap in new creative, or translate a popup into another language.
Structure: add new steps or change which offer or step shows first.
Triggering and display: update when and how your popup appears.
Checks and cleanup: rebuild an image-based section as editable text and containers.
If you're not sure what you want yet, describe the general idea and refine it with Lia from there.
Example prompts
"Recreate this section so it's editable. Use containers and text instead of an image."
"Make the scratch-off respect the cover image's aspect ratio, and remove the mask once it's scratched."
"Translate my popup into French."
đď¸ Note: Alia generates SMS consent text automatically, so it may stay in English when Lia translates the rest of your popup. Ask Lia to translate that text specifically and keep the links intact. To edit it yourself, see Edit/translate SMS compliance text.
How to choose between the Standard and High models
Lia has 2 models. To switch, open the model menu below the message box. It shows Standard by default.
Standard is faster and works well for most edits.
High is slower but more thorough, so it's better for tougher edits. If Standard isn't getting the result you want, switch to High and try again.
How to review, refine, or undo a change
When Lia finishes a request, the popup editor highlights each element it changed. Select a highlighted element to see which properties Lia updated, and check that nothing changed that you didn't ask for.
Lia works best as a back-and-forth conversation. Ask for another round of changes in the same conversation. Each response builds on the last, so you don't have to start over.
If Lia misreads a request, ask: "Can you help me rephrase what I'm asking for?"
Lia saves each conversation to the popup where you started it. To review, revert, or re-apply a past change, select the clock icon (Past conversations) in the top right of the Lia chat panel.
How to check your popup before you publish
Before your popup goes live, Lia can review it for mistakes that are easy to miss when youâve been editing for a while, like an offer that was updated in one place but not another.
What Lia checks for
Mismatched offers between your floating button and your popup, for example, the floating button says 15% off while the popup steps say 10% off.
Mismatched offers across steps, for example, the first step promises free shipping, but the success step shows a discount code.
Other inconsistencies in your popup that might confuse visitors.
How to run the check
Finish your edits in the popup editor.
Open the dropdown from the Publish button and select Review popup.
Review what Lia finds, then fix any issues before you publish.
đĄ Tip: Run the check right before you publish, after all your edits are done. If you make more changes afterward, run it again so Lia reviews the final version.
You can also ask for a check anytime in the Lia chat panel, for example: âCheck this popup for consistency before I publish it.â
How to send feedback about Lia
If Lia isn't working the way you expect, you can tell the Alia team from the chat panel.
Below the message box, open the Response menu and select Feedback.
Enter what you're seeing.
Press Enter to send your feedback.
Switch back to Response mode to keep editing your popup.
đď¸ Note: When you send feedback, the Alia team can review that conversation to help improve Lia.
Tips for better results
Start a new conversation for a new topic. Select + in the top right of the chat panel. Separate conversations keep Lia more accurate than one long thread, even on the same popup.
Ask for one change at a time on large popups. Very large or multi-step popups work best with smaller, separate requests.
Preview before you publish. Check subtle visual details like image fit and alignment yourself. See How to preview and test your Alia popups.
Allow a short wait. Most requests take under a minute. Complex requests can take longer.
Frequently asked questions
Do I need to turn on Lia or request access?
No. Lia is available by default in the popup editor for every store.
Does Lia cost extra?
With BFCM approaching, every merchant gets unlimited access to Lia through the end of the year. Use Lia to build a new BFCM popup, update creative for your next promotion, or make a last-minute change before something goes live.
Can my coworkers see what I asked Lia?
Yes, if you both access Alia through the Shopify app. You'll see each other's Lia conversations.
Still stuck?
If Lia isn't working the way you expect, contact Alia support. Include the popup you were editing, the request you gave Lia, and what happened instead. Live support is available Monday through Friday, 8am to 6pm ET.