How to Troubleshoot Image Display Issues and Edit Images in the Popup Builder
When working with the popup builder in Alia, you may encounter challenges related to image display and editing. This guide provides solutions to common issues and explains how to access the editor for advanced customization.
Common Issues with Image Display
White Areas on Transparent Backgrounds
If you notice white areas appearing against a transparent background in the editor, this is typically due to the contrast between the image content and the transparent background. Rest assured, the rendered result should remain consistent when the popup is displayed to users. To verify the final appearance, use the Preview feature in the editor.
Editing Limitations During Initial Setup
Why Can't I Edit Images in the Popup Builder?
During the initial popup setup flow, element-level edits, such as deleting or replacing images and text, are not yet available. This limitation exists to streamline the setup process. Once you complete the setup steps, you can access the editor for more detailed customization.
Steps to Access the Editor for Advanced Customization
Complete the initial popup setup flow in the builder.
Navigate to the Campaigns section in the left-hand panel.
Open the editor from the Campaigns menu.
In the editor, select the elements you wish to modify, such as images or text, and make the necessary changes.
Tips for Previewing and Verifying Final Appearance
Always use the Preview feature to check how your popup will appear to users.
Ensure that any changes made in the editor are saved before previewing.
By following these steps and tips, you can effectively troubleshoot image display issues and customize your popup to meet your needs.