If you decide to cancel your LMS+ subscription, your organisation will automatically be downgraded to the FreeLMS plan at the end of your current billing period.
Your learners' records, course history, and progress are not deleted, but you will lose access to LMS+ features that are unavailable on the FreeLMS plan.
After your subscription ends, your organisation will no longer have access to features such as:
Other LMS+ features included with your subscription
Any certificates already stored in your Certificate Bank remain yours and can still be assigned after your subscription ends. However, future certificate purchases will be charged at the pricing available on your new plan, so any LMS+ bulk discounts will no longer apply.
If you've uploaded content to the Content Library, we strongly recommend downloading any important files and exporting any reports before your subscription expires. Since FreeLMS does not include Content Library storage, LMS+ content may be removed once your downgrade takes effect.
Monthly and annual subscriptions
Monthly and annual subscriptions
Monthly subscriptions
Monthly plans are billed month-to-month and can be cancelled at any time. Your LMS+ access will continue until the end of your current billing period.
Annual subscriptions
Annual subscriptions are purchased as a 12-month commitment.
Once an annual subscription has been purchased, it cannot be cancelled or refunded before the end of the agreed contract term. Your LMS+ access remains active for the full subscription period.
How do I cancel or downgrade my subscription?
How do I cancel or downgrade my subscription?
If you're considering cancelling your subscription, we'd love the opportunity to understand why.
Our Support Team can discuss your training requirements, answer any questions, and help you identify the most suitable LMS+ plan for your organisation. If you still decide to cancel, we'll process your request without affecting your access until the end of your current billing cycle.
To cancel your subscription or move to a lower LMS+ plan:
Select Switch to a lower plan or Unsubscribe.
Choose the option you wish to proceed with and follow the on-screen instructions.