Departments and Responsibilities are tags you use to organise a rota. They are not the same thing as Locations, and mixing them up is the usual cause of "I changed it and nothing happened". đˇď¸
The difference in two lines
Locations are the real places your business operates. They control which people and which data somebody can reach
Departments and Responsibilities are labels for the work itself â kitchen, bar, floor, keyholder â used to organise shifts
Changing somebody's department does not change what they can see. Changing their location does.
They are set at account level
Departments and Responsibilities are defined once for the whole account, not per site. Every location draws from the same list, which is what makes one site's rota comparable with another's.
If you need a label only one site uses, add it to the account list and simply do not use it elsewhere. There is no per-site list.
When to use which
Somebody has moved to a different site â change their location
Somebody has moved from the kitchen to the bar â change their department
Somebody needs to be able to see more people or more content â that is permissions, not either of these
đŹ If a rota looks empty, check the department filter before you check the rota itself. đ