If you need to update the customer on a released load in Alvys, there are two available methods to complete this task. Depending on your preference, you can either adjust the load status yourself or request assistance from a live agent through our chat bot.
Option 1: Revert the Release Status
Navigate to the Management Ribbon:
Open the load and locate the Management ribbon at the top of your screen.
Select "Manage" and Revert the Status:
Click on the Manage dropdown menu, and then choose Revert Status. This action will change the load’s status from Released back to Delivered.
Update the Customer:
Once the load is set to Delivered, you’ll be able to modify the customer information as needed.
Re-release the Load:
After making the necessary changes, you can release the load again to complete the process.
Option 2: Request Assistance
If you prefer not to adjust the load or trip status yourself, you can get help from our support team:
Use the Chat Bot:
Navigate to the chat feature within Alvys and start a conversation with our chat bot.
Choose "Talk to a Person":
Select the Talk to a person option to connect with a support representative. They can assist you with updating the customer without altering the load or trip status.