Canceling a Load
Navigate to the Load Management ribbon (shown below).
Click the Manage button and select Cancel Load from the drop-down menu.
Confirm your action by clicking Yes in the pop-up window.
Optionally, add a note explaining why you are canceling the load.
Important:
You cannot cancel loads that are in Delivered or In Transit status.
Loads can only be canceled if they are in one of the following statuses:
Open (no asset assigned)
Covered
Dispatched (only if the driver has not yet checked in to the Pickup stop).
Canceling Loads in Delivered or In-Transit Status
If a load is in Delivered or In Transit status but still needs to be canceled, follow these steps:
Open the load and click the downward arrow next to the stop status, as shown below.
Change the status to Covered to revert the load to Dispatched status.
Why work backward?
Load statuses follow this progression: Dispatched → In Transit → Delivered. To revert a delivered load to Dispatched, you must update the statuses starting with the final stop.
Once the load status is reverted to Dispatched, you can cancel it using the steps outlined above.