Support
The Support role consists of users who provide technical assistance to other users. They are responsible for troubleshooting, resolving technical issues, and ensuring the smooth operation of the platform for all users.
Admin
The Admin role encompasses users who have full access to the system within their specific tenant. Often referred to as Tenant Administrators, these users are responsible for managing their organization's overall configuration and settings in Alvys.
Partner Admin
The Partner Admin role is assigned to users who own the tenant account. They have the highest level of control over their tenant's account, including billing and account-level settings.
Office Admin
Users with the Office Admin role oversee office-related configurations and resources. Their responsibilities include:
Managing office-specific settings.
Overseeing office users and their access levels.
Ensuring efficient office operations within the system.
Dispatcher
The Dispatcher role focuses on coordinating and managing driver activities. Dispatchers are responsible for:
Assigning and managing tasks for drivers.
Monitoring driver statuses and locations.
Optimizing routes and schedules for efficiency.
Biller
Users with the Biller role handle financial and invoicing tasks, including:
Generating and managing invoices.
Recording and overseeing payment transactions.
Managing billing-related records and data
Sales Agent
The Sales Agent role is tailored for users engaged in sales activities. Their duties include:
Tracking leads and managing the sales pipeline.
Building and maintaining customer relationships.
Performing sales-related tasks to drive business growth.
Data Entry
The Data Entry role grants users the ability to handle and maintain system data. Key responsibilities include:
Entering and updating data accurately.
Managing data records to ensure consistency.
Supporting overall data integrity within the platform.
Driver
The Driver role provides users with tools and features tailored to drivers. They can:
View and update schedules.
Log trips and manage their driving records.
Access driver-specific functionalities for daily operations.
Operations Manager
The Operations Manager role is designed for users overseeing operational activities. Their responsibilities include:
Managing workflows and operational tasks.
Monitoring performance metrics and KPIs.
Ensuring smooth day-to-day operations within the system.
Safety
The Safety role supports users in maintaining safety standards and compliance. Users with this role can:
Monitor and enforce safety protocols.
Conduct audits and inspections.
Manage safety-related incidents and documentation
This structured role-based system ensures clarity, accountability, and security for all Alvys users