My order is lost!
Don't worry! Most of the time, there is just a misunderstanding that is resolved quickly. If you find that your tracking information shows that your order was delivered, please take the following actions in order to locate your package:
Please verify the shipping address that was entered on your order at the time of purchase to ensure that it was entered correctly and is where you were expecting the items to be delivered.
Please check around your residence or place of business to ensure that the driver has not attempted to hide the package to prevent theft. If applicable, check your security cameras to verify if there was a delivery made at the time the package tracking information shows delivered at your location.
Please check with any nearby neighbors and others living at the residence to see if they have received it for you without your knowledge.
Allow for at least 1 business day for delayed delivery; Even though showing scanned by the carrier as delivered, sometimes a pre-scan is made by the carrier and the delivery occurs at a later time.
In most cases, we have found that the item is slightly delayed from when it is scanned, or that the item has been delivered to a nearby neighbor on accident.
If you are unable to locate the item once the above steps have been completed, please feel free to contact us at orders@americanbassusa.com for further assistance as depending on where your order was placed originally, we may be able to provide additional courses of action to assist.