When to contact the organization

Most of the time it will be more useful to contact the organization responsible for your file. Here is a non-exhaustive list of topics to manage by your organization:

  • A refund 
  • A change to your schedule
  • A question concerning programming
  • An error on the balance in your file
  • Adding a missed or forgotten discount
  • Difficulty making a purchase

The organization will know whether it should then contact Amilia's technical support to resolve the situation.



When to contact Amilia's customer support

Amilia's Customer Support team is specialized for advanced intervention that an organization administrator is not able to perform.

  • Updating a password when any other attempt does not work
  • An error message appears and tells you to contact us directly
  • Any other situation concerning infrastructure

When speaking with Amilia's customer support team customer, it can be beneficial to take screenshots (if possible) and provide as much detail as possible to avoid exchanges that will take longer for you. 

Keep in mind that our support articles can be an important tool to quickly solve most issues. 

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