Customer Help Center

Learn how to manage your personal Amilia account and how to shop at an organization's SmartRec store.

16 articles in this collection
Written by Samantha Postlethwaite and Katrina

Get Started!

Set up your Personal Account

Secure your personal Amilia account to start registering at an organization's SmartRec store!

Written by Katrina
Updated over a week ago

How to Make a Purchase from an Organization

Find out how to register you and your family in an organization's SmartRec store, add activities to your Wish list, and cancel an activity.

Written by Katrina
Updated over a week ago

How to Save your Payment Information

Speed up the checkout process by saving your payment details.

Written by Katrina
Updated over a week ago

Your Personal SmartRec Account

Navigate your Personal Account

Learn how to quickly access all your most important information.

Written by Katrina
Updated over a week ago

Manage your Payment Methods in your Wallet

Easily manage your saved credit card(s) or bank account(s) and view upcoming payments.

Written by Samantha Postlethwaite
Updated over a week ago

Access your Membership Card(s) in your Personal Account

Access your membership card(s) in your Amilia personal account.

Written by Samantha Postlethwaite
Updated over a week ago

How to Sign a Contract Electronically

View e-contracts and provide your e-signature from the Documents tab in your personal account.

Written by Samantha Postlethwaite
Updated over a week ago

Modify your Contacts and View your RL-24

Quebec organizations can emit RL-24 tax credits for the previous year through SmartRec.

Written by Katrina
Updated over a week ago

Your Data Privacy

Refer to this document for information pertaining to Amilia's Data privacy policy and GDPR compliance.

Written by Samantha Postlethwaite
Updated over a week ago

Who to Contact for Help

It's not always easy to know who to contact for help. This article should help clarify your next action.

Written by Samantha Postlethwaite
Updated over a week ago

The Store and Your Purchases

How to Pay Your Balance and Access Your Purchase History

View all your purchase history and billing information in the Purchases and Billing tabs and pay a balance owing.

Written by Katrina
Updated over a week ago

Drop-ins and MultiPasses

Instead of registering for a full session, you can choose specific days to participate in an activity.

Written by Samantha Postlethwaite
Updated over a week ago

Manage your Subscription(s)

A subscription bills you on a monthly basis for access to an organization's activities and/or services.

Written by Samantha Postlethwaite
Updated over a week ago

Check your MultiPass, Membership and/or Subscription Expiration

This information can be found in the Purchases tab.

Written by Samantha Postlethwaite
Updated over a week ago

Amilia App for Mobile Devices

How to use the Amilia app

Keep track of yours and your family's activity registrations (and more) from your mobile device.

Written by Samantha Postlethwaite
Updated this week

Amilia App (Staff User Guide)

Stay in touch with your employer and keep track of classes with the Amilia app!

Written by Samantha Postlethwaite
Updated over a week ago