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User Help Center
User Help Center
Learn how to use your Amilia user account and how to shop in an organization's Amilia store.
25 articles in this collection
Written by
Samantha Postlethwaite,
Tatiana Crisan,
and
Pallavi Borkar
How to Use Your Amilia Account
How to Log in or Create your Amilia User Account
An Amilia user account is necessary to register to activities and purchase items from an organization's online store.
Written by
Samantha Postlethwaite
Updated over a week ago
Navigating your Amilia Account
Learn how to manage your Amilia user account.
Written by
Samantha Postlethwaite
Updated over a week ago
How to Manage your Account Members
Add, manage and edit your account members in the Members tab.
Written by
Samantha Postlethwaite
Updated over a week ago
How to Make a Purchase from an Organization
Find out how to register you and your family members in an organization's Amilia store.
Written by
Samantha Postlethwaite
Updated over a week ago
Manage your Credit Card in your User Account
Save your credit card in your user account for quick access at checkout.
Written by
Samantha Postlethwaite
Updated over a week ago
Save an eCheck
Use your bank account information to make payments.
Written by
Tatiana Crisan
Updated over a week ago
Access your Membership Card(s) in your User Account
Access your membership card(s) via your Amilia account.
Written by
Samantha Postlethwaite
Updated over a week ago
Change your Password and/or Username
Modify or reset your password and username via the Settings tab.
Written by
Samantha Postlethwaite
Updated over a week ago
Add or Modify your SIN
Social insurance numbers are required for the RL-24 tax receipt.
Written by
Samantha Postlethwaite
Updated over a week ago
View your RL-24
Quebec organizations can emit RL-24 tax credits for the previous year through Amilia. Access your receipt(s) in the Documents tab.
Written by
Samantha Postlethwaite
Updated over a week ago
Manage Email Communications from Amilia and Organizations
View all emails sent to you from Amilia and other organizations in the Communications tab.
Written by
Samantha Postlethwaite
Updated over a week ago
Check your MultiPass, Membership and/or Subscription Expiration
This information can be found in the Purchases tab.
Written by
Samantha Postlethwaite
Updated over a week ago
Your Data Privacy
Refer to this document for information pertaining to Amilia's Data privacy policy and GDPR compliance.
Written by
Samantha Postlethwaite
Updated over a week ago
When to Contact Amilia Support or an Organization
It's not always easy to know to whom to refer to for help. We hope this article helps you find the best source to your solution.
Written by
Samantha Postlethwaite
Updated over a week ago
The Importance of Updating your Browser
Whichever browser you use, it's important that you have the latest version.
Written by
Samantha Postlethwaite
Updated over a week ago
Store and Purchases
Add activities to your Wish List!
Bookmark your favorite activities and pick up where you left off for a quick checkout.
Written by
Pallavi Borkar
Updated over a week ago
How to complete an online transaction in Amilia
Learn how you can check out from any Amilia store online.
Written by
Pallavi Borkar
Updated over a week ago
Cancel an Activity and Get a Refund
You can cancel an activity directly in the Amilia mobile app.
Written by
Samantha Postlethwaite
Updated over a week ago
Access Your Purchase History and Receipts
View all your purchase history and billing information via the Purchases and Billing tabs in your user account.
Written by
Samantha Postlethwaite
Updated over a week ago
How to Pay a Balance in your User Account
You can pay off a balance at an organization via the Billing tab.
Written by
Samantha Postlethwaite
Updated over a week ago
Drop-ins and MultiPasses
Instead of registering for a full session, you can choose specific days to participate in an activity.
Written by
Samantha Postlethwaite
Updated over a week ago
Manage your Subscription(s)
A subscription bills you on a monthly basis for access to an organization's activities and/or services.
Written by
Samantha Postlethwaite
Updated over a week ago
Accepted Forms of Online Payment in Amilia
What methods of payment are accepted in the store?
Written by
Samantha Postlethwaite
Updated over a week ago
Amilia App for Mobile Devices
Amilia App - Amilia on the Go!
Keep track of yours and your family's activity registrations (and more) from your mobile device.
Written by
Samantha Postlethwaite
Updated over a week ago
Amilia App (Staff User Guide)
Stay in touch with your employer and keep track of classes with the Amilia app!
Written by
Samantha Postlethwaite
Updated over a week ago