Customer Help Center
Learn how to manage your personal Amilia account and how to shop at an organization's SmartRec store.
Set up your Personal AccountSecure your personal Amilia account to start registering at an organization's SmartRec store!
How to Make a Purchase from an OrganizationFind out how to register you and your family in an organization's SmartRec store, add activities to your Wish list, and cancel an activity.
How to Save your Payment InformationSpeed up the checkout process by saving your payment details.
What does SmartRec by Amilia have to do with my organization?👋 It’s Amilia! Wondering who we are and how we wound up in your inbox? Keep reading!
Navigate your Personal AccountLearn how to quickly access all your most important information.
How to share access to your Amilia personal account (Beta)Invite other account members to log in to your Amilia personal account.
Manage your Payment Methods in your WalletEasily manage your saved credit card(s) or bank account(s) and view upcoming payments.
Access your Membership Card(s) in your Personal AccountAccess your membership card(s) in My account.
How to Sign a Contract ElectronicallyView e-contracts and provide your e-signature from the Documents tab in your personal account.
Modify your Contacts and View your RL-24Quebec organizations can emit RL-24 tax credits for the previous year through SmartRec.
Your Data PrivacyRefer to this document for information pertaining to Amilia's Data privacy policy and GDPR compliance.
Who to Contact for HelpThis article clarifies who to contact for help.
How to Pay Your Balance and Access Your Purchase HistoryView all your purchase history and billing information in the Purchases and Billing tabs and pay a balance owing.
Pay with a Payment Plan (Installments)Pay for your activity in smaller amounts instead of all at once.
Use an Account Credit or ScholarshipPay less going through the checkout process.
How to Buy and Use Gift CardsGift cards are a thoughtful way to share the joy of activities with family and friends.
How to Use the Wait ListDon't miss out on any last minute spots in your favourite activities!
How do I cancel my registration?If allowed, you may cancel a registration on your own from your personal account and in some cases, get an automatic refund.
Drop-ins and MultiPassesInstead of registering for a full session, you can choose specific days to participate in an activity.
Manage your Subscription(s)A subscription bills you on a monthly basis for access to an organization's activities and/or services.
Check your MultiPass, Membership and/or Subscription ExpirationThis information can be found in the Purchases tab.
Check in at a KioskCheck in and confirm your presence at your next activity.