User Help Center

Learn how to use your Amilia user account and how to shop in an organization's Amilia store.

22 articles in this collection
Written by Samantha Postlethwaite and Audrey Duquette-Saulnier

How to Use Your Amilia Account

How to Log in or Create your Amilia User Account

An Amilia user account is necessary to register to activities and purchase items from an organization's online store.

Written by Samantha Postlethwaite
Updated over a week ago

Navigating your Amilia Account

Learn how to manage your Amilia user account.

Written by Samantha Postlethwaite
Updated over a week ago

How to Manage your Account Members

Add, manage and edit your account members in the Members tab.

Written by Samantha Postlethwaite
Updated over a week ago

How to Make a Purchase from an Organization

Find out how to register you and your family members in an organization's Amilia store.

Written by Samantha Postlethwaite
Updated over a week ago

Manage your Credit Card in your User Account

Save your credit card in your user account for quick access at checkout.

Written by Samantha Postlethwaite
Updated over a week ago

Access your Membership Card(s) in your User Account

Access your membership card(s) via your Amilia account.

Written by Samantha Postlethwaite
Updated over a week ago

Change your Password and/or Username

Modify or reset your password and username via the Settings tab.

Written by Samantha Postlethwaite
Updated over a week ago

Add or Modify your SIN

Social insurance numbers are required for the RL-24 tax receipt.

Written by Samantha Postlethwaite
Updated over a week ago

View your RL-24

Quebec organizations can emit RL-24 tax credits for the previous year through Amilia. Access your receipt(s) in the Documents tab.

Written by Samantha Postlethwaite
Updated over a week ago

Manage Email Communications from Amilia and Organizations

View all emails sent to you from Amilia and other organizations in the Communications tab.

Written by Samantha Postlethwaite
Updated over a week ago

Check your MultiPass, Membership and/or Subscription Expiration

This information can be found in the Purchases tab.

Written by Samantha Postlethwaite
Updated over a week ago

Your Data Privacy

Refer to this document for information pertaining to Amilia's Data privacy policy and GDPR compliance.

Written by Samantha Postlethwaite
Updated over a week ago

When to Contact Amilia Support or an Organization

It's not always easy to know to whom to refer to for help. We hope this article helps you find the best source to your solution.

Written by Samantha Postlethwaite
Updated over a week ago

The Importance of Updating your Browser

Whichever browser you use, it's important that you have the latest version.

Written by Samantha Postlethwaite
Updated over a week ago

Store and Purchases

Cancel an Activity and Get a Refund

You can cancel an activity directly in the Amilia mobile app.

Written by Audrey Duquette-Saulnier
Updated over a week ago

Access Your Purchase History and Receipts

View all your purchase history and billing information via the Purchases and Billing tabs in your user account.

Written by Samantha Postlethwaite
Updated over a week ago

How to Pay a Balance in your User Account

You can pay off a balance at an organization via the Billing tab.

Written by Samantha Postlethwaite
Updated over a week ago

Drop-ins and MultiPasses

Instead of registering for a full session, you can choose specific days to participate in an activity.

Written by Samantha Postlethwaite
Updated over a week ago

Manage your Subscription(s)

A subscription bills you on a monthly basis for access to an organization's activities and/or services.

Written by Samantha Postlethwaite
Updated over a week ago

Accepted Forms of Online Payment in Amilia

What methods of payment are accepted in the store?

Written by Samantha Postlethwaite
Updated over a week ago

Amilia App for Mobile Devices

Amilia App - Amilia on the Go!

Keep track of yours and your family's activity registrations (and more) from your mobile device.

Written by Samantha Postlethwaite
Updated over a week ago

Amilia App (Staff User Guide)

Stay in touch with your employer and keep track of classes with the Amilia app!

Written by Samantha Postlethwaite
Updated over a week ago