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I can’t download my video. What’s wrong?

Having trouble downloading your video? This usually means the images haven’t been animated yet. This why Export video button is inactive.

Tommi avatar
Written by Tommi
Updated over a week ago

Even if you’ve selected animation styles (such as push in, rotate, or animation suggestions), the animation process does not start until you press Animate.

Until the animation is finished, the Export video button stays inactive, which is why downloading isn’t possible yet.

How to fix it

  1. Select animation styles for your images

  2. Scroll to the bottom of the editor

  3. Click the Animate button

  4. Wait for the animation to finish (this usually takes about 3 minutes)

Once the animation is complete, the Export video button becomes active and you can download your video.

Good to know

  • The inactive Export button is expected before animation is finished

  • Nothing is lost while images are animating

  • You can review and adjust the video before downloading

If the animation has finished and the Export video button is still inactive, please contact support and we’ll help you out.

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