Homeowners create service requests at different stages of their decision-making process. Some are ready to hire, some are comparing multiple pros, and some ultimately decide not to move forward with their project. This is a normal part of the homeowner journey and doesn’t, by itself, make a lead ineligible. However, on rare occasions, a lead doesn’t meet our standards. In those cases, eligible pros can request a credit.
Credits issued to an account are automatically applied toward future lead charges. Please note that credits will expire if not used within six months from the date issued. Angi also may offer credits for exceptional circumstances not listed below.
Note: If you have an annual subscription, you can report leads, but credits are not offered for those leads.
Lead credit request guidelines
After an investigation, Angi may offer a credit for reporting leads for the following reasons:
Invalid contact info: The phone number is disconnected, not in service, or does not belong to the homeowner listed.
Wrong location: The project location is outside the ZIP codes you have set in your profile.
Service mismatch: The project type does not match the specific services or tasks in your profile.
Duplicate lead: You were charged twice for the same lead/homeowner within 45 days.
Paused leads: You were charged for a lead while your lead flow was paused.
Requirements
The following conditions must be met for Angi to consider whether to issue a credit.
The lead must be less than 45 days old.
You should have attempted to call the homeowner within 24 hours of being sent the lead.
Your account remains in good standing without overdue balances.
You do not have an annual subscription.
For pros with a subscription
While our annual subscriptions do not offer credits for leads, you can contact Customer Care at (877) 947-3639 if you have a concern about a lead and want to speak with our team.
We recognize that not every lead results in a job. We account for these situations while striving to offer competitive lead pricing. The following situations are accounted for in our lead pricing, so they are not eligible for credits:
The homeowner does not answer your calls or return your messages.
The homeowner hired another pro before you reached them.
The homeowner decided not to move forward with the project at this time.
The homeowner is gathering multiple quotes or is in the “shopping phase.”
You provided a quote but did not win the job.
Requesting a lead credit in the Angi for Pros app
Sign in to the Angi for Pros app.
Tap the Leads tab and open the specific lead for which you want to request a credit.
Tap the overflow menu in the upper right corner of the lead and then select Request Credit.
You'll see an overview of the requirements to evaluate a lead credit. Once you’ve read the requirements, tap Continue.
Select the reason for your credit request and then provide additional details as necessary. Tap Continue.
Your lead credit request will be reviewed by the Angi team within 5 business days.
Requesting a lead credit in a web browser
Sign in to your business account.
Select the Leads tab.
Select the appropriate lead and then Request lead credit near the top of the lead.
Click Continue on the confirmation pop-up.
Next, choose the reason for the lead credit and then click Continue.
Your lead credit request will be reviewed by the Angi team within 5 business days.
Need help?
If you have questions or are experiencing any issues, reach out to Angi Customer Care at (877) 947-3639 or start a live chat during business hours (Monday - Friday, 8 AM - 8 PM EST).