How to Request a Lead Credit

Guidelines and steps to request a lead credit.

Angi avatar
Written by Angi
Updated over a week ago

If you believe you received a lead in error, you may be eligible to receive a credit for the lead.

Lead credit eligibility and requirements:

Leads that may be eligible for credit include:

  • Duplicate leads: Same homeowner, property address, and project type.

  • Incorrect ZIP code: The homeowner submitted the wrong ZIP code for their project.

  • Incorrect project task: The project is not for a service you’re profiled for.

  • Competitor testing the system: Another service pro was testing the system, but not looking for a subcontractor.

  • Incorrect or disconnected phone number: Phone number is invalid or disconnected.

Your credit request may be automatically processed or may require manual review by the Angi team. If the lead is determined to be eligible for credit, the lead fee amount will be applied to your Angi Leads account to be used for future lead costs.

Complete Lead Credit Guidelines can be found here.

How to submit a lead credit request through the Angi Leads Pro app:

  1. Open the Angi Leads Pro app.

  2. Click the Leads tab and open the lead in which you are requesting a credit.

  3. Click the overflow menu in the upper right of the lead and then select Request Credit.

  4. You'll see an overview of the requirements to receive an automatic lead credit. Click Continue.

  5. Select the reason for your credit request and then provide additional details, as necessary. Click Request Credit.

  6. If your lead credit request is automatically approved, you'll see an Approved message.

    • If your lead credit request requires manual review, you should hear back from the team in 3-5 business days.

If you have questions or are experiencing any issues, start a chat with us during business hours and one of our Support Specialists will be able to assist!

Did this answer your question?