If you believe you received a lead in error, you may be eligible to receive a credit for the lead.
Your credit request may be automatically processed or may require manual review by the Angi team. If the lead is determined to be eligible for credit, the lead fee amount will be applied to your Angi Leads account to be used for future lead costs.
Complete Lead Credit Guidelines can be found here.
Angi Leads Pro app:
Open the Angi Leads Pro app.
Click the Leads tab and open the lead in which you are requesting a credit.
Click the overflow menu in the upper right of the lead and then select Request Credit.
You'll see an overview of the requirements to receive an automatic lead credit. Click Continue.
5. Select the reason for your credit request and then provide additional details, as necessary. Click Continue.
6. If your lead credit request is automatically approved, you'll see an Approved message. If your lead credit request requires manual review, you should hear back from the team in 3-5 business days.
Angi for Pros site:
1. Sign into your business account at pro.homeadvisor.com.
2. Click on the Lead Center tab and select View All Active Leads.
3. From the lead cards, select the appropriate lead and then click Request lead credit.
4. We'll indicate if the lead qualifies based on whether it is less than 45 days old. If it is, click Continue.
5. Next, choose the reason for the lead credit and then click Continue.
6. We will then determine and let you know if the lead meets the requirements for a lead credit. If your lead credit request requires manual review, you should hear back from the team in 3-5 business days.
If you have questions or are experiencing any issues, reach out to Angi Customer Care at (877) 947-3639 or start a live chat during business hours (Monday - Friday, 6 AM - 6 PM MST).