Here are some tips to start troubleshooting your Angi app:
Please ensure you are using the correct app. The Angi app is available in the Google Play store (for Android devices).
Receiving an Incorrect Username/Password error? Check out this article to see how to reset your password.
Verify that you have a good wi-fi or data (5G) connection.
If you are on a company device, it can be important to make sure they do not have a private VPN that is preventing you from accessing Angi. You would need to connect with your company's IT representative if you are unsure.
Many issues with your mobile device can be resolved by simply restarting your phone. This may help clear some memory and close background apps that may be slowing down your device.
Ensure you are on the most recent version of the Angi app, as well as the latest software version for your mobile device. If you're unsure how to check this, see below.
Sometimes simply signing out/back into the App does the trick! If you're unsure how to sign out of your Angi app, see below.
Try clearing app cache from your phone settings. If you're unsure how to do this, instructions are shared below.
Updating App Version Within the Google Play Store
Sometimes a fix can be as simple as updating to the most recent version of your Angi app. Even if you have your apps set to update automatically, you may have some apps that require a manual push. If your app version is out of date, or you want to ensure your app is Enabled and Updated, you can do so within the Google Play Store.
Search and Select the Angi Pro Ads app from your list of apps. The Angi app will have the blue logo, as shown at the top of the article and in the screenshot below:
Once on the app page, there will be an option to Update your app, if it needs to be updated. Otherwise, it will say Open.
Once you've updated your app, go back and log in to see if the issue is resolved.
Viewing Your Angi App Version and/or How to Sign Out of the App
You can confirm the version of your app in three places: the Google Play Store, the App Settings, or within the App itself. Depending on the issue that you are having will determine the most convenient location to confirm the app's version. Sometimes signing out and signing back in will help solve your issue.
Log in to your Angi app using your credentials.
Click on My Business in the bottom right menu of the homepage.
Once on the My Business tab, scroll to the very bottom, where you will see the current App version, as well as the option to Sign Out.
Once you have signed out, log in again to see if the issue is resolved.
Clearing App Cache from Phone Settings
There are a few easy ways to get to the App Info page for your Angi app.
Click and hold on the Angi app to open the pop-up menu, then click on the Info or Settings option. You can also go to your Settings menu on your phone and click on your Apps menu. From there, find the app titled "Angi Ads" and open it.
From there, click on Storage to be taken to the Internal Storage menu in your app's settings.
When you are on the Storage Menu, there are two options at the bottom of your screen -
Clear Cache: This will delete temporary files and data from the app, only. This can be most effective if you have a pop-up that will not go away; it works similar to refreshing your browser on your computer.
Clear Data: This will log you out of the app completely and remove all settings and data from the app. The next time you sign-in, it will be as if it is the first time you are using the app. This will not delete your account or remove leads, or affect any progress made with your profile.
Many users start by clearing cache to see if that fixes their issue. If it does not, follow the steps above again and choose "Clear Data".
Additional Troubleshooting Suggestions
Currently, the Angi app is not compatible with the autofill feature on Android devices. You will need to manually type in your username and password in order to log in. Each Android device has different programs that can be used to save usernames and passwords; you'll want to do some independent research to remove the autofill feature from your Angi Pro Ads app if it is causing you issues with signing in.
Sometimes taking a screenshot of the issue can help during the troubleshooting process. You can follow this link to find out more information on how to take a screenshot or screen recording on your Android device.
If you have tried all of these troubleshooting steps and you're still running into a problem, please report your issue to an Angi Representative with details below. You can send the following info to your Client Success Manager, or feel free to chat in so a Support Specialists can try to assist.
Phone model name (This may vary: Settings, About Phone, Scroll to bottom of screen to view phone Model)
Operating system version (This may vary: Settings, About, Tap Android Version to display OS version information)
Angi Pro Ads App version (Open App, My Business, Scroll to bottom of screen to view version)
Login email address you are attempting to log into your account with. (Please do not share any passwords with Angi representatives.)
Include screen shots/screen recording and detailed description of issue occurring.
In the meantime, please use a desktop or your phone's web browser to log into office.angi.com to access your Angi for Pros site.
Note: These are general instructions to assist with troubleshooting on your device. Not all devices will have the same functions and therefore may not follow the exact same steps. You may need to do independent research or speak with your phone provider if you are having additional issues.
Start a chat with us during business hours and one of our Support Specialists will be able to assist! Our office hours are Monday - Friday 8AM to 9PM and Saturday 9AM to 6PM Eastern.