1. About Chat Function
There are two ways to access Chat:
Method 1: Customer Chat via "My Venue"
Path: My Venue → Customer Chat
Best for managing private messages from players who contact your venue.
Method 2: All Chats via Bottom Navigation
Path: Bottom Navigation → Chat
Best for managing all your conversations across the platform, including private messages, group chats and Anzir Support.
2.Customer Chat 🎉
Go to My Venue → click Customer Chat to view your venue’s private message list.
Here you can see all direct messages sent by players to your venue. You can reply as the venue to answer questions, confirm bookings, or provide player support.
3. Access All Chats 👥
In addition to managing your private messages, you can create and manage group chats from the Chat page. This is where you handle all your conversations on the platform — including private messages, group chats, and Anzir Support.
There are four types of chats:
Anzir Support Team — A direct channel for players to contact the Anzir team for questions or technical support.
Party Chat — Auto-generated group chat for each booked game session, allowing players to communicate before and after the game.
Normal Chat — Group chats created manually by venue owners or hosts for event promotion, fan interaction, or general discussion.
Private Chat — Private messages between your venue and individual players.
3.1 Anzir Support Team
For any issues or inquiries:
Contact Anzir Customer Support directly via the platform.
We are here to help with technical issues or general questions.
3.2 Group Chats
There are two types of Group Chats:
Group Type | Creation Method |
Party Chat | Auto-created with game room |
Normal Chat | Manually created |
Party Chats (Auto-created)
Automatically created when a game room is generated.
Players can continue chatting after the game without creating a new group.
Normal Chats (Manually created)
These groups are manually created by venue owners or hosts to invite fans, promote events, share updates, or engage in discussions.
3.2.1 How to Create a Normal Chat Group:
Go to [Chat] via Bottom Navigation
Tap [+] to create a new group
Fill in:
Group Name (Required)
Announcement (Optional)
Cover Image (Optional)
Group Type: Public / Private
💡 Tips：The creator becomes the Group Owner, with the ability to edit group info and manage members. Venue owners or hosts can create groups to promote your business, share event updates, and engage with players.
How to Invite and Join a Normal Chat Group
Open a group chat for your venue, or have your GM create one.
Tap [Invite] to generate the invitation within Anzir App:
Option 1: Share the QR code
Option 2: Copy the invitation link
Wait for join requests (indicated by a red dot) to manage join requests,
where you can approve or deny them.
3.3 Private Messages
Private messages are for 1-on-1 communication.
Tap on a player’s profile picture.
Start a friendly conversation and enjoy the opportunity to connect and engage!
While chatting, keep these friendly rules in mind:
You can send 1 message within 24 hours unless the player replies first. Once they reply, you're free to chat!
If you’re blocked, you won’t be able to continue the conversation — so always keep it polite and respectful!
