Returning a core is very similar to returning an order!
Navigate to the "Orders and Returns" tab on the left of your desktop app or web portal
Search for your order in the search bar on the top left using the order number
Select the "Order Details" button on the right side after locating the order that needs to be returned
Once viewing the order, select "Return Core" shown below
5. Fill out the address using either the "Use Shipping Address" or enter it manually if the core pickup location differs from the shipping location.
Additionally, enter the installer's email, and then click "Continue"
6. The message will send to the vendor, and they'll get a form to fill out to upload your BOL to. Once that form is completed by the vendor, it will show a message with a button to "Download and Print BOL" (shown below).
If you need assistance on how to access the messaging portal, view this article here
If you need further assistance for any reason, please contact help@apfusion.com