The Unify platform applies a retry policy.
When the Webhook engine is unable to deliver the event, the Webhook engine decides whether it should retry the delivery or drop the event based on the type of error. If the Webhook engine is unable to deliver the events, it will automatically disable the webhook subscription
Maximum number of attempts – The Webhook engine will try to deliver the event a maximum of 9 times, respecting exponentially increased delayed intervals.
Event time-to-live (TTL) – The webhook engine will try to deliver the message within a time range of 24 hours, messages older than 24 hours are considered outdated and will be removed
It uses a fixed timeline for retries. This allows for a cumulative delay between retry attempts:
1st retry: after 3 minutes
2nd retry: after 5 minutes
3rd retry: after 10 minutes
4th retry: after 30 minutes
5th retry: after 1 hour
6th retry: after 2 hours
7th retry: after 4 hours
8th retry: after 8 hours
9th retry: after 12 hours
In the Webhook logs, it will show the retries.
The logs show the details and timing of the retries when you click on the arrow on the right.
