Phone numbers in accounts are added by users at the time of accepting an invite to Applause.
Quick points on why they're used in accounts and how a user needs to request a change in their account if their phone number is incorrect:
Mobile numbers are used to avoid duplicate account creations as well as for security of accounts
When adding and setting up a bank account in the mobile app, a verification code is sent to the mobile number on the account. That code is then needed as an input in the mobile app to verify and link the bank account the user wishes to set-up
If a user wishes to update their email for their account they can do this on their own through a verification code process. In the "Personal information" section of the app, a verification code can be entered to change their email and have their username/email updated for their log-in of their account.
If your phone number is incorrect, the verification code will be sent to the number currently in the account, and in order to update your phone number you must reach out to support via a mobile app log-in and verify some information with Applause, and Applause is the only one that can change it for a users' account for security reasons.
Having a phone number in an account that is not a number that user has access to, does not affect their ability to log-into their app. Only an email and password are required for logging in.
To submit a request to change your phone number, you must be logged into your account and then submit your request through the support chat.
1.) Click the "You" section of the mobile app in the bottom right and then click "Support"
2.) Once in support click "Send us a message" and click a pre-selected option or send us a message about needing to update your number in your account to receive your verification codes.
If you are not code is not arriving via text, make sure that the phone number entered in your account is correct, as it's common to mistype a digit during setup. If the number was entered incorrectly, the user must still follow the standard process within the support page of their mobile app account while logged in.
From there, they can request a change to their registered phone number. Once the request is submitted, Applause Support will coordinate a phone call or send a message to verify the updated information before proceeding with any changes.
Other reason your code may not be arriving, but less common - Check your phone connection, ensuring that mobile data is turned on and that they have a strong network signal.