You must have admin access to the Applause admin portal and permission to your company users page in order to perform the following.
With our new user process, the invite for a user to access their Applause account is automatically sent, you can see the status of their invite in your company users page. This is sent at the time of adding a new user manually or when their account is created through your CRM integration via the auto-creation of users.
If their status still shows a linked, blue colored email in the company users' page, you can resend their invite.
Click the blue link of the email and the "Resend invite" option will come up, edit the email if needed, or if the email is correct, simply click "Send email"
You can also click the "Copy URL" button and send their actual invite link to them directly.
Reasons why you may need to resend the invite:
Their first invite expired and you just need to resend a new one to the same email
There was a typo in the first email and you need to send it to a different email
If you see an email in users' details section (like the photo below), and it needs to be changed, that employee needs to reach out to support@applausehq.com to get that email updated, and any email change will require a verification process.
Additionally, if an email already appearing in an account, this users' invite has already been accepted. If they need help accessing their account, they will need to follow the steps to reset their password, found in this article.
