The most common reasons why a cash out in Applause fails:
Bank account info was invalid or inaccurate, and the receiving bank could not find a matching account number to deposit the funds
Routing number was input incorrectly and the routing number was found to be a match to bank.
Incorrect banking details, whether they are account numbers or routing numbers, prevent the receiving bank from locating the correct account to deposit funds. When these numbers do not match the bank’s records, the transaction is automatically marked as failed.
What happens in your Applause mobile app, when a cash out fails?
Fund are automatically returned to your Applause balance when the bank marks it as failed and returns the funds back to Applause.
The bank account that was entered that didn't successfully deposit the cash out, gets automatically removed from your account.
Applause typically receives a notification from the bank indicating why the cash out failed. This process may take a few days to complete, depending on the bank.
Steps to Resolve the Issue
To address a failed cash-out:
Verify Banking Details: Double-check that your bank account number and routing number are accurate. Confirm the details with your bank to ensure you are using correct information.
Retry the Cash-Out: Once your details have been verified, you can attempt the cash-out again through the app.
Contact Support If Needed: Should the problem persist, contact Applause support directly. Provide relevant details to assist in troubleshooting and resolving the issue.
If you suspect a network issue or an edge-case reason causing the cash out failure, ensure that your account information is correct before taking further steps. If the problem persists, even when you are confident in the accuracy of your details, contact the Applause support team. They can investigate the reason for the failure and guide you to resolve it effectively.
Other FAQ:
Q: How long does it normally take to find out if a transfer failed?
A: The instruction from banks is that it can take up to a few weeks to be returned, it will vary by bank. In some cases, the process takes only a few business days, but it is wise to allow up to a few weeks as occasionally delays can occur.