Overview

Appstle enables you to send automatic email notifications to your customers for many milestones such as subscription creation, upcoming orders, and card decline, that occur during their subscription journey with your store.

While Appstle sets default emails, you - the merchant, have complete control to a) ENABLE/DISABLE IT, choosing the milestones during which you engage with your customers, and to b) CUSTOMIZE IT to your store and PERSONALIZE IT, to use it as an opportunity to connect with your customers.

Customer emails

We currently provide you the option to trigger multiple emails to customers who signup for a subscription

  1. Subscription Created - This is sent to the customer when they Subscribe to a product.

  2. Transaction Failed - This is sent to the customer when there is a payment/transaction failure.

  3. Expiring Credit Card - This is sent when the credit or debit card they have on file is about to expire.

  4. Upcoming Order - This is triggered when there is an upcoming order to be processed soon, for a customer.

Enable/Disable Email triggers

You can enable/disable the option to send your customers emails at the above discussed checkpoints, by simply toggling the Status button.

Here is how to do it:

Step 1: Login to your Merchant Portal

Step 2: Click on 'Email Template Settings' on the left side panel

Step 3: Click on the status buttons next to each checkpoint, to enable/disable the email trigger. A green status means that the email functionality is enabled

Email customization and modification

With Appstle Subscriptions, you can customize all the email templates and preview them within your Merchant portal.

Here is how to do it:

Step 1: Login to your Merchant Portal

Step 2: Click on 'Email Template Settings' on the left side panel

Step 3: Select the Email template you would like to edit

Once the email template opens, you can modify the email to best suit your store. You can also use this opportunity to smartly engage with your customers, and wow them with the unique experience and personalization of your store!

Here is the list of all our default templates - please go through them, and customize them to suit your store, if required, using the steps outlined earlier in this document).

If you have any questions about customizing the email templates, or if you need any other help, please reach out to us at subscription-support@appstle.com or just ping us through the live chat widget on our app. Our 24x7x365 available experts will be happy to assist you further.

Here is the sample email HTML Template and list of variables :)

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