How is the product delivered, and what does the shipping process entail?
Domestic shipments typically go via freight delivery to your residence; international deliveries may involve additional customs and logistics considerations.
How long does shipping take, both domestically and internationally?
Domestic shipping times range from 1–2 weeks, while international transit can take longer, subject to customs clearance. Specific shipping quotes are provided at the time of purchase.
Will the unit be delivered directly to my residence?
Yes. Aquaria’s logistics team will coordinate direct delivery for domestic customers. For international customers, Aquaria will work with your customs broker to ensure the unit arrives at the desired international point of entry, but you will be responsible for final mile delivery given Aquaria is only able to support full delivery for domestic customers at this time.
Is it safe to transport a Hydropixel on its side during shipment?
It is possible to transport the Hydropixel on it’s side. Prior to operating the Hydropixel, the unit must remain upright unplugged for 24 hours to allow for the internal refrigerants to reset and ensure the unit is ready for operation.