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If you encounter an issue with one of the Arctic Hub services, such as data access, visualization tools, or platform functionalities, don’t worry! Our support team is ready to assist you.
Contacting the Arctic User Support
For any issues or feedback related to Arctic Hub services, here’s how you can get in touch with us:
Live Chat: Use the chat feature located in the bottom right corner of the Arctic Hub website.
Contact Page: Visit our contact page and fill out the support form.
Email Support: Send us an email at support@arctic.hub.copernicus.eu
You can also open the chatbot directly on the website for immediate assistance:
Elements to Include in Your Support Request
When reaching out to the Arctic Hub User Support, please provide the following details to help us address your issue quickly and efficiently:
The service related to the issue, such as data access, visualization tools, or any other Arctic Hub feature.
Essential information about the issue: what you were trying to do, error message, dataset you want to access (see how to copy/paste your query), your working environment, etc.
Steps to reproduce the issue so we can further investigate
💡 Pro Tip: The more detailed your report, the faster we can resolve your issue. Be exhaustive in your descriptions!
Should you face any issue, we'll be happy to help you! 😃
What's next?
Now you know how to contact us for any issues or feedback regarding the Arctic Hub. We’re committed to providing you with the best experience possible! 😃