ARI’s industry leading Athletic Recruiting and Athletic Management CRM is designed from the ground up to provide a fully customizable platform to manage recruits, current athletes, alumni and other contacts. ARI’s customer success team works with each department and team to develop an individualized strategy that conforms to institutional goals and procedures. This hands-on training process provides coaches and departmental decision-makers with the knowledge and confidence to address the complex issues of recruiting, compliance, and enrollment regardless of their technical background.
Our Customer Success team is available in real-time using our in-app chat feature and works closely with all ARI users to ensure their continued success. Below is a sample timeline for the deployment of the ARI platform by a full athletic department. This timeline can be adapted to meet your institutional needs and timeline.
Step 1: Campus IT Getting Started Setup Tasks
See the Getting Started Article at the link below for a short list of tasks your IT department should complete ASAP once you have signed up with ARI:
Step 2: Initial Stakeholders Meeting (Day 1)
Assign ARI Captains in Athletics, Admissions and Compliance. These captains will be the owners of ARI on campus and the key contacts for the ARI support team.
Establish institutional goals and procedures with institutional stakeholders (Athletics, Admissions, IT).
Overview ARI platform with Athletics Stakeholders and identify potential Super users for additional training to act as peer trainers for the institution.
Develop timeline for feature implementation and user training.
Step 3: Initial Team Onboardings (Week 1-4)
Meet individually with each team or user group to overview the ARI platform.
Train users on Recruit Management, Messaging, Questionnaires, and how to contact ARI support.
Develop a strategy for recruit migration from previous system.
Step 4a (if included in contract): Slate Integration (Week 2-4)
Initial Stakeholders Meeting - Meet with Slate Captain(s), Admissions Stakeholder(s), and Athletic Stakeholder(s). Establish rough draft of data movement plan and minimum record criteria to move through the integration. (Week 2)
Initial Build-Out and Testing - Slate Captain(s) work with ARI Integration Team to deploy and test the Custom Integration Queries and Source Formats. The entire process if fully guided by the ARI team. (Week 3)
Deployment to Production and monitoring of live data movement. (Week 4)
Continual support and changes to integration as needed. Email support@airecruiting.com anytime to ask questions, request changes or schedule a call.
Step 4b (in included in contract): Compliance/Athletic Forms (Week 3-6)
Train all coaches on how to add and manage their current rosters within each respective sport.
Initial meeting with compliance administrators to go over how to build custom forms, develop and manage their compliance terms, and bring in all rosters from coach sport accounts.
Meeting #2 with compliance administrators to answer questions and go through steps for deploying compliance forms and instructing student-athletes on account creation.
Additional meetings as needed.
Step 5: Departmental Training 1 (Week 3)
Overview critical features with Department users
Answer user questions
Step 6: Departmental Training 2 (Week 5)
Overview advanced features
Answer user questions
Step 7: Ongoing User Support via In-App Chat and the ARI Help Center (Questions, Bug Reports & Feature Requests)
We recommend using ARI’s in-app chat feature as the primary form of communication to ask questions, report bugs and make feature requests since chat messages are actively monitored by our entire Customer Success team and therefore will get the quickest possible response.
Chat messages are monitored in real-time by our customer success team during normal business hours, Monday-Friday, 9am to 5pm Eastern. Messages sent on weekends and holidays may have slower response times.
Users can easily access a library of continually updated help articles and videos by clicking the ARI Help Center button when logged into ARI. We also recommend bookmarking this ARI Help Center link: https://intercom.help/arirecruiting
ARI continually upgrades and adds new functionality and bugs fixes which are released in development sprints deployed every 4-8 weeks. Urgent issues are also resolved more quickly, when needed, via hotfixes.
All feature requests and bug reports are logged as tickets for our development team to address. Critical bugs are prioritized to be fixed in hotfixes, while less urgent bugs are addressed in the next development sprint.
If new functionality is released that requires additional cost, clients will be notified of this and given the option to utilize the new functionality.
Clients may request moves, adds or changes at any time by sending a message via the in-app chat feature or by emailing support@arirecruiting.com. Every effort is made to respond within 24 hours at the latest to requests received during normal business hours, 9am-5pm Eastern Time, Monday-Friday. Requests will be reviewed by our customer success team, who will respond with the next steps required to resolve the request.