HOW DO I RETURN MY ARMOIRE ITEMS?
You don't need to send your returns back until your new case arrives. Each case is delivered in a reusable mailer made of fully-recycled materials. To return your items, pack them up in the reusable mailer and affix the enclosed return label to the outside of the package.
IF YOU HAVE A USPS LABEL: You can schedule a free USPS pickup to your home or office, or drop the package off at your nearest post office.
IF YOU HAVE A FEDEX LABEL: You can schedule a free FedEx pickup to your home or office, or drop the package off at your nearest FedEx location.
IF YOU LOST YOUR LABEL: You can print a new label here.
As soon as we receive your returns at our warehouse, we'll notify you.
WHEN DO I NEED TO RETURN MY CASE?
You should ship your case back within 24 hours of receiving your new case. If you do not return the items you marked as “Returning” within 14 days, you will be charged the bonus item price for each late item ($20) and the items will be moved back to “with you” status in your account.
ARE FREE RETURNS PICKUPS AVAILABLE?
Yes, you can schedule a free USPS pickup to your home or office here or a free FedEx pickup here. Please choose the appropriate pickup option based on the label you have.
Seattle Area Residents: The local courier can deliver your new case and pick up your returning items in the same trip. Simply select this option when confirming your case via local courier delivery.
In Seattle we also offer return drop off and case pickup at our boutique, Armoire Go, Monday through Saturday from 10:30am-5:30pm PT. Our boutique is located in 4786 1st Ave South, Suite 105, Seattle, WA 98134 in the south end of the SODO Row Building.
HOW DO I TRACK MY ARMOIRE RETURNS?
You can track returns under the "Shipping + Returns" section of your account. Just select the "Return Tracking" option.
Returns sent via local courier are not trackable via the link above. If you have questions please reach out to our Member Experience team at hi@armoire.style or chat with us.
I LOST MY RETURN LABEL/BAG, WHAT DO I DO?
You can create a new FedEx return label here.
You can re-use any suitable mailer or box appropriate for shipping.
WHAT MAIL CARRIERS CAN I RETURN THROUGH?
You have the option to choose between FedEx, UPS, and USPS for your return mail carrier. This option can selected within your Account page under Shipping. You will receive a return label based on the selection you make. The default is FedEx.
I WANT TO HANG ON TO SOMETHING I MARKED AS A RETURN
You can add items back into your case from the Returning section of your case. Click "Edit Return Items", select the item(s) you'd like to add back into your case, and confirm! The items will then move back to the With You section of your case.
I RETURNED MY CASE/AN ITEM AND IT IS STILL SHOWING UP IN MY ACCOUNT AS "RETURNING"
Please reach out to hi@armoire.style and provide some additional information so we can look into this. If you have any of the puzzle pieces below, you’ll greatly help with this audit so we can remove the item(s) from your account.
When was this returned?
What was this returned with?
Additional info like tracking number or location of return is helpful too 😉
I WANT TO BUY SOMETHING IN MY CASE INSTEAD OF RETURNING IT
To make a purchase, go into your Case and click the Buy button next to the item(s) you'd like to purchase. Members receive a discount that is dynamically calculated based on several factors including how many times an item has been rented and worn.