HOW DO I RETURN MY ARMOIRE ITEMS?
You don't need to send your returns back until your new case arrives. Each case is delivered in a reusable mailer made of fully-recycled materials. To return your items, pack them up in the reusable mailer and affix the enclosed return label to the outside of the package.
IF YOU HAVE A USPS LABEL: You can schedule a free USPS pickup to your home or office, or drop the package off at your nearest post office.
IF YOU HAVE A FEDEX LABEL: You can schedule a free FedEx pickup to your home or office, or drop the package off at your nearest FedEx location.
IF YOU LOST YOUR LABEL: You can print a new label here.
As soon as we receive your returns at our warehouse, we'll notify you.
WHEN DO I NEED TO RETURN MY CASE?
You should ship your case back within 24 hours of receiving your new case. If you do not return the items you marked as “Returning” within 14 days, you will be charged the bonus item price for each late item ($20) and the items will be moved back to “with you” status in your account.
ARE FREE RETURNS PICKUPS AVAILABLE?
Yes, you can schedule a free USPS pickup to your home or office here or a free FedEx pickup here. Please choose the appropriate pickup option based on the label you have.
Seattle Area Residents: You can also schedule a free pickup using our shipping partner Moovn if you are in one of the eligible zip codes. Moovn can deliver your new case and pick up your returning items in the same trip. Simply select "Moovn pickup" when confirming your case via Moovn delivery.
In Seattle we also offer return drop off and case pickup at our boutique, Armoire Go, Monday through Saturday from 10:30am-5:30pm PT. Our boutique is located in 4786 1st Ave South, Suite 105, Seattle, WA 98134 in the south end of the SODO Row Building.
HOW DO I TRACK MY ARMOIRE RETURNS?
You can track returns under the "Shipping + Returns" section of your account. Just select the "Return Tracking" option.
Returns sent via Moovn are not trackable via the link above. If you have questions please reach out to our Member Experience team at hi@armoire.style or chat with us.
I LOST MY RETURN LABEL/BAG, WHAT DO I DO?
You can create a new FedEx return label here.
You don't need to send your returns back until your new case arrives, and that bag is re-usable. If your bag is too damaged to use, or if you're sending back your last package, you can re-use any suitable mailer or box. If you're really stuck let us know and we'll send you a new bag.
WHAT MAIL CARRIERS CAN I RETURN THROUGH?
You have the option to choose between FedEx, UPS, and USPS for your return mail carrier. This option can selected within your Account page under Shipping. You will receive a return label based on the selection you make. The default is FedEx.
PLEASE NOTE: Armoire is moving to FedEx returns for all customers by the end of 2024.
I WANT TO HANG ON TO SOMETHING I MARKED AS A RETURN
You can add items back into your case from the Returning section of your case. Click "Edit Return Items", select the item(s) you'd like to add back into your case, and confirm! The items will then move back to the With You section of your case.
I RETURNED MY CASE/AN ITEM AND IT IS STILL SHOWING UP IN MY ACCOUNT AS "RETURNING"
Please reach out to hi@armoire.style and provide some additional information so we can look into this. If you have any of the puzzle pieces below, you’ll greatly help with this audit so we can remove the item(s) from your account.
When was this returned?
What was this returned with?
Additional info like tracking number or location of return is helpful too 😉
Please note: if you returned your items with a Pitney Bowes label prior to or around mid-August, your returns may stay in your "Returning" section longer than normal. We are experiencing delays with these packages. Rest assured that we can still track them and your account will be updated as soon as they are back at our warehouse. You will not be charged any fees for items that are delayed as a result of the Pitney Bowes bankruptcy.
I WANT TO BUY SOMETHING IN MY CASE INSTEAD OF RETURNING IT
To make a purchase, go into your Case and click the Buy button next to the item(s) you'd like to purchase. Members receive a discount that is dynamically calculated based on several factors including how many times an item has been rented and worn.