I swapped items but my case only shows one slot. I think I’m confused about how this works. Can you help?
Whenever you have bonus items (extra slots) from your previous case, they do not carry over to your next swap, apologies. All items need to be marked as returning, unless you want to keep styles. Any styles you plan to keep will deduct from your base slot amount. Click into the With You tab and swap items at the bottom to mark the remaining items as returning, that will open your slots fully.
I don't see the swap button anymore and I need to mark an item as returning. How do I do that? (Capsule Members)
With our capsule plans, you will only see the swap button when your new case unlocks on your billing date, apologies. Feel free to return the item and it will update to the correct status when it scans in at our warehouse.
I would like to keep an item I marked as returning. How do I edit my case?
Happy to help! You can add items back into your case from the Returning section of your case. Click "Edit Return Items", select the item(s) you'd like to add back into your case, and confirm! The items will then move back to the With You section of your case.