When tracking your order, you may encounter delays or discrepancies in the tracking information. This article explains common reasons for these issues and provides guidance on what to expect and how to resolve them.

Tracking updates can sometimes be delayed because carriers may miss scans of the package. This means progress will only appear the next time the package reaches a checkpoint. For example, after a shipping label is created, it can take up to 5 business days for the carrier to scan the package and update the tracking information.

Most orders are delivered within 4-5 days with standard shipping. However, orders fulfilled by vendors like Gooten can take up to 12 business days to arrive. If your order has not arrived within the maximum advised waiting period, please contact customer support for assistance.

If your order status indicates it has been shipped but the carrier hasn’t scanned it yet, this is often due to a delay in the carrier’s scanning process. You should expect to see tracking updates within 5 business days of the shipping label being created. If no updates appear after this period, contact customer support for further assistance.

It is common for tracking information to display intermediate transit hubs or processing locations along the route. For example, if your package is being shipped to Denver, CO, the tracking may show stops in Oakland, CA, or other locations. These are simply processing points and do not affect the final delivery address.

For international shipments, longer transit times are common, and tracking systems may not show complete details. For example, a US tracking system may indicate that the package is still in transit, but the order could already be in the destination country and awaiting final delivery.

If you encounter issues such as not receiving a tracking number or incorrect order updates from a vendor like Gooten, contact Art Storefronts for assistance. Provide your order number and the correct shipping address to help resolve the issue.

For standard shipments within the continental US, packages typically arrive within 7 to 8 business days from label creation. However, the maximum advised waiting period is up to 12 business days. Once the shipment is in progress, the carrier will handle the initial part and may transfer the package to another service, such as USPS, for final delivery.

By understanding these common tracking and delivery issues, you can better anticipate and resolve any concerns with your order. If you need further assistance, don’t hesitate to contact customer support.