The FAQ page is a valuable addition to your website where you can specify clearly the shipping and return policy, the shipping costs, provide the customers with the contact information and the answers to the most frequent questions.
In this article we will guide you through the steps on how to create your FAQ page using a template and modify it with the On-Site Content Builder.
First you should log in to your Art Storefronts Site Manager and click on the button labeled Add Page
A new pop-up will show a few options in creating your new page. Please type FAQ as the page name
Next, choose the type and pick ASF Templates as your page type. A Dropdown will appear. This shows a few templates that Art Storefronts has for you. Depending on your fulfillment Vendor, please choose the one that applies the most for you. For:
Graphik Dimensions - FAQ (Graphik Dimensions)
Bay Photo Lab - FAQ (Bay Photo)
Self-Fulfillment - FAQ (Generic)
After that, please click on the button labelled Create. For the purpose of this tutorial, we are going to choose FAQ (Bay Photo).
You will be taken to another page with the details of the new FAQ Page. The first thing we’ll do here is to change the name. In the tab named Info, find the textbox labeled Name and remove any extra characters that we don’t need. In this case, from FAQ[Bay Photo] to FAQ, then click on Save.
Next, we need to change the name of the page as displayed on the browser and make sure that the page path is easy to remember. For this, go to the tab named SEO Options. Here you can:
Change the SEO Title (in this case from FAQ[Bay Photo])toFAQ
Change the Smart URL (in this case from faq-bay-photo) to faq.
Save the changes
Once you're finished adding all your details, go to the Content tab. Here is where you will manage the actual FAQ content. We recommend using the On-Site Content Builder. Please click on Click Here
You will be taken to a new page where you can edit the information. Please go through the information and compare them with your fulfillment vendor. Please note: Click on your fulfillment vendor below to review their policies.
If you are using the Bay Photo template, remember to remove the NOTE below the shipping table. That is letting you know the prices are based on a 250% markup.
Additionally, please change any relevant information from placeholder text to your information. For example:
Change the email address from example@example.com to your email address
Hyperlink the social media text with your Social Media profiles links
Hyperlink the “sign up for our newsletter” with the Smart URL for the Newsletter page (/newsletter-sign-up). You can find the Smart URL of pages in the SEO
There is a table of Shipping Prices for Originals and Limited Editions, that are Self Fulfilled items. Remember, Self Fulfilled items are items that are handled and shipped by you. The prices in this tables are example prices, you can see the message below the table showing that.
You can update those prices with the prices provided by your preferred Shipping company for your Self fulfilled items, make sure to research with them the costs based in the size/weight.
If you are not offering any Self Fulfilled items, or are not planning to offer them right now, feel free to remove this table out of the FAQ page.
After you have made all the changes, do not forget to save your information
What do I do Next?
Once you've completed this page, the next task is to set up Mailchimp and your Lead Capture Tool. For more information about this you can refer to this article: How to use Mailchimp with Art Storefronts