In order to be able to maintain the ASF website active and accessible for the customers, it is very important for each artist to keep track of their license details and updates. In this article we will show you how to easily access the information for your ASF website license plan type, cost per year or per month, license status, and next charge date.
Log in to your Art Storefronts Site Manager and in the Jump To Menu select the item labeled Billing.
You’ll be taken to a new page and you’ll want to make sure you are on the tab labeled Licenses.
If you scroll down the page, you’ll see a section labeled Manage License.
From there you will see the title of your Plan Type.
Below the Plan type title you should see a list of information. In this section, you can see the cost of your site Per Year and Per Month. You should also be able to see Discounts (if there are any applied to your account).
You can also see when is your next Charge Date.
Finally, you’ll see your License Status. You’ll want to make sure this is active if you want to continue using your site.
Types of Licenses and Services
Art Storefronts offers a variety of licenses and services, such as:
Marketing tools for promoting your artwork.
Website hosting plans with varying features, such as transaction fee structures.
Additional services like tech support or assistance with uploading artwork (if included in your plan). If you are unsure about the services included in your account, follow the steps above to review your active licenses. Note that some services, like the Tech Assistant, may not be part of your current plan.## Troubleshooting Common Issues
Missing Services: If you cannot find a service in your account, it may be hosted on a separate platform (e.g., ArtHelper.ai) or not included in your current plan.
Billing Discrepancies: Check the Payments section in your Site Manager or ArtHelper.ai account for detailed records of charges.## Managing ArtHelper.ai Services For services hosted on ArtHelper.ai:
Log into your ArtHelper.ai account.
Access Billing Details:
Navigate to the Billing section to view information about your ArtHelper.ai license, including costs and expiration dates.
NOTE: The pink NOTES Tab in the screenshots provided, is only accessible to the Administrators of ASF for client service purposes.