If your recent purchase through Wert on Artega has been flagged as suspicious by your bank, don’t worry. This can happen, especially if it’s your first time using Wert or making a payment through Artega.
Why this might happen
Wert - our payment partner - is the trading name that will appear on your transaction. Since it may not be familiar, your bank might block the payment as a precaution. You may also see "SHA2 SOLUTIONS OU" appear on your transaction statements, which is Wert’s registered Estonian office address. Read more about Wert here.
What to do
Hold off on trying the purchase again right away. Multiple attempts in quick succession can make it more likely to be flagged.
Call your bank to confirm it was you making the payment. They can usually clear it up on the spot.
Once your bank has unblocked it, you can go ahead and try the transaction again.
After your purchase
You’ll receive two confirmation emails:
One from Wert
One from Artega
These usually arrive within a few minutes of completing your payment. Here’s what appears on your bank statement once payment is confirmed.
If you need any help, get in touch via the chat box in the bottom right corner, or email us at support@s.arte.ga.