How do I reply to a thread?
To reply to a thread, click on the Inbox, click into the thread you wish to reply to, click "Reply", write your message, and click "Send".
How do I assign a message to someone else?
If a message comes in that is not associated with you and your work, you can quickly assign messages to others. In the top right corner, hover over the "Assigned to" section, click on the pencil icon that appears, and then select the teammate you want to assign the message to.
If you're using an individual email and not a shared email, make sure add your teammate's email address on the To field, then send an email to add them to the thread.
How do I send a message to an entire Segment?
Go to your Members list, then click the segment you want to interact with and send a message to. To create these segments, sort your contacts using filters, then click Save Filter.
Important note: If you send as one email, it will go from you to many, so everyone will have visibility and be able to reply to a single thread.
If you send as multiple emails, you will be sending personal messages to multiple individuals.
