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AssetMark Charitable FAQ's

Updated over a month ago

General / Account FAQs

What is a donor advised fund (DAF)?

  • A donor advised fund (DAF) is a charitable giving vehicle designed to invest, grow, and give assets to charities for meaningful and lasting impact.

What is the minimum amount required to fund a DAF account with AssetMark Charitable?

  • The minimum setup amount of an AssetMark Charitable account, including all funding sources, is $10,000.

What is GiveClear™? Is it a nonprofit organization (NPO)?

  • GiveClear™ Foundation is a tax-exempt nonprofit organization and public charity under Internal Revenue Code Section 501(c)(3). As a Donor Advised Fund Sponsoring organization, GiveClear provides the AssetMark Charitable Donor Advised Fund.

  • As such, it receives your contributions, and distributes the money whenever you choose to recommend a grant to any of over 1.5 million approved, 501(c)(3)-qualified organizations and projects.

  • As a Donor Advised Fund Sponsor, all contributed funds become the property of GiveClear Foundation.

Can I change the name of my DAF account?

  • Yes, you can edit the name of your DAF by hovering over the pencil icon next to the "Add Funds" tab on the overview page. Advisor's can also update the DAF name on their client dashboard by clicking the three dots next to the right of the DAF they'd like to change and clicking "Edit Fund Name."

How do I update my user login email?

  • To update your login email, please reach out to your advisor who can update your email through their advisor dashboard.

Can I add my spouse, friend, or child to the account?

  • Yes! As long as they are over the age of 18, you can invite them as a family member to create their AssetMark Charitable account. You can then allocate funds to their account and they can start giving.

How do I add a family member to my account?

  • To add a family member to your account, follow these steps:

    1. Go to the homepage and click "Family" in the top navigation bar.

    2. Click "Add Family Members".

    3. Enter their full name and email.

    4. Click "Confirm".

  • An invite will be sent to the family member, and their status will show as "Pending". If needed, you can click "Resend Invite" to send another invitation.

  • If you don't see these options or are unable to add family members, please contact your advisor or relationship manager for assistance, as they may need to adjust your account settings.

Why is my family member balance $0?

  • As a family member, and since no funds are allocated to you, you are seeing $0. Family members can only see the amount allocated to them, and don't have access to view the balance of the Head of Household’s account or any grants made by the head of household. We’re currently working on a feature that will allow the head of the DAF to grant full access to family members and should be available soon.

Can I limit the email notifications I’ll receive on my account activity?

  • Yes. In your profile page settings you can set your communication preferences regarding the progress of any grants or contributions.

How often is the data synced on the AssetMark Charitable site?

  • All data is synced/updated nightly

Is there a customer service number I can call?

  • If you need assistance, please contact your advisor directly.

How do I help my client set up online access?

What should I do if I’m having trouble using the platform?

  • If you encounter an issue — such as an error message, a spinning wheel, or pages not loading properly — try the following steps:

    1. Complete a "Hard Refresh" of the webpage you are on by clicking the refresh icon in the url bar of your web browser.

    2. Log out and log back in.

    3. Clear your browser’s cache in the browser Settings.

If the problem persists after these steps, please contact eservice@assetmark.com for further assistance.


Tax Receipts & Documents

Will I be notified that my tax receipt can be downloaded?

  • No, we do not send notifications when the tax receipt is ready to download. Clients can find their tax receipt on the platform by clicking the Documents icon in the top right corner and generating a Tax Receipt.

Will the tax receipt show the date we attested to the contribution?

  • The tax receipt will show the date we received the contribution, not the date the details were entered into the platform.

Can I get physical copies of tax receipts mailed to me?

  • Paper receipts are not provided for AssetMark Charitable. However, you can download tax receipts for all your charitable contributions. Just go to the “Documents” section of the My Account dashboard to get started.

What should I do if I think my tax receipt is incorrect?

  • It may take up to five business days for a recent contribution to be reflected in the account tax receipt. If after 5 days it still looks incorrect, then please reach out to your advisor for assistance.

When will my Account Statement be ready?

  • Account Statements are generated each quarter and available in the document section of your dashboard under the Account Statements tab.

Why do multiple names for the same person appear in the Tax Receipt dropdown?

  • If names aren't entered consistently (i.e. multiple variations of the same name were used for the contributions), our system treats it as different people. Please ensure the same name is used for consistency purposes.

What statements populate in the client portal?

  • Only the quarterly DAF statements will be available on AssetMark Charitable (contributions, grants, fees, etc.).


Investments & Fund Growth

Can I choose how my DAF assets are invested?

  • Assets invested in your AssetMarkt Charitable DAF are handled through a Advisor Managed Accounts (AMA) managed by your advisor.

How often can I change my DAF investment allocations?

  • Please contact your advisor to make changes to your investment allocation within your DAF, as all investments are handled outside of AssetMark Charitable through a Advisor Managed Accounts (AMA).

What happens if my DAF investments lose value?

  • Like any investment, DAF assets are subject to market fluctuations, and losses may reduce the amount available for granting.

Are investment returns in my DAF subject to taxes?

  • No, all investment growth within a DAF is tax-free, maximizing the potential for charitable giving.

What are my investment options for DAF accounts in AssetMark Charitable?

  • All investment options and models are available at AssetMark are available except for:

    • Options investing

    • Non-traded Alternative Investment models

    • Single Ticker models

    • AMA/LAMP accounts

    • General Securities Accounts (GSA)


Fees & Costs

What are the fees associated with my DAF?

  • Fees will be calculated daily based on the Giving Fund balance and are drawn from the Giving Fund monthly.

  • Fees are charged based on the declining fee structure as outlined below:

    • $0-$1M: 0.60% annually

    • $1M-$2.5M: 0.20% annually

    • >$2.5M: 0.10% annually

How are the admin fees calculated and billed?

  • It is an annual fee that is calculated daily and billed monthly. The fee is assessed daily as 1/365th, and then totaled at the end of the month to assess the monthly fee.

Are there additional costs for managing investments within my DAF?

  • There are no additional fees through AssetMark Charitable. Advisors do have the option of charging an investment management fee on AMA assets so please contact your advisor with any questions.

Does AssetMark Charitable or GiveClear charge transaction fees for grants?

  • No, there are no transaction fees associated with grants.


Successors, Beneficiaries & Legacy Planning

What happens to my DAF after I pass away?

  • GiveClear will distribute DAF assets according to your instructions, either to named successors or charitable beneficiaries.

How can I add a succession plan to an AssetMark Charitable account?

  • You can create a succession plan by naming a successor advisor, a charitable beneficiary, or a combination of both in the “Succession Plan" tab in your My Account dashboard.

  • A successor advisor takes on the role of donor upon the death, resignation, or disqualification of the original donor. In this capacity, they have the ability to recommend grants and investment allocations, as well as name and remove a future successor advisor.

  • A charitable organization can be named as the beneficiary if the original donor prefers to have all or a percentage of the remaining account assets granted to a charitable organization upon their death, resignation or disqualification.

Can I designate multiple successors to my DAF?

  • Yes, AssetMark Charitable allows clients to name multiple successors, each receiving a portion of the DAF balance to continue giving.

Can I leave my DAF balance to multiple charities instead of successors?

  • Yes, you can designate one or more charities to receive the remaining balance upon your passing.

Can I name a non-US resident as a successor of a DAF?

  • No, the successor must meet the same requirements/terms as the original donor of the DAF-which includes being a US resident.

Can I add my AssetMark Charitable DAF to an estate or will?

  • Yes, to add an AssetMark Charitable DAF to your estate or will, the funds should be granted to:

    • GiveClear™ Foundation (Tax ID 81-3222963)

    • For Further Credit to AssetMark Charitable, {Insert DAF Name} {insert DAF Fund ID}

My client listed their DAF in their estate documents as "AssetMark Charitable" as a remainder of their trust. Is this acceptable, or will they need to put the full DAF name?

  • To name your AssetMark Charitable DAF in any estate documents, please use the full AssetMark Charitable DAF name and the DAF Account Number held at the AssetMark Charitable DAF sponsor, GiveClear Foundation to avoid any confusion.

  • For example: "Louise Family DAF at the GiveClear Foundation. Fund Number: 7428cab137bd".

  • The fund name is decided by the client or advisor and the DAF account number is created upon completion of your AssetMark Charitable account setup. Both can be found on the DAF Overview page.

Can I allocate a dollar amount instead of a percentage for my succession plan?

  • No, unfortunately we don’t currently support allocating a specific dollar amount.

  • It's more ideal to use a percentage of the DAF, as the available balance may change over time. If we set a dollar amount and the DAF balance is lower than that amount, it could cause issues. Using a percentage ensures the succession plan is more adaptable to any fluctuations in the balance.

Can I set up a contingent Successor?

  • Yes, when adding a Successor, toggle on the "Contingent Successor" flag and follow the same steps for setting up a successor.


Have Questions? Please reach out to your Advisor or AssetMark Service Team.

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