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AstroPoints Not Received

P
Written by Product
Updated over 3 weeks ago

AstroPoints are usually credited to your account shortly after completing a transaction. In some cases, it may take up to 24 hours to reflect.

If your AstroPoints haven’t arrived within this timeframe, please provide us with the transaction details (including proof, if possible) so we can investigate and ensure your points are credited correctly.

Daily AstroPoints limits:
The number of AstroPoints you can earn per day depends on your level, activity, and region.

Online payments:

GB

  • Standard: 2,500 AstroPoints

  • Silver: 8,500 AstroPoints

  • Gold: 30,000 AstroPoints

  • Black: 600,000 AstroPoints

Asia (IN, ID, BD, MY, TH, BJ)

  • Standard: 2,500

  • Silver: 7,000

  • Gold: 20,000

  • Black: 600,000

LATAM (BR, AR, PE, CL, CO, UY, EC, BO)

  • Standard: 500

  • Silver: 2,000

  • Gold: 20,000

  • Black: 600,000

Africa (EG, GH, KE, NG, ZM, CM)

  • Standard: 500

  • Silver: 2,000

  • Gold: 15,000

  • Black: 600,000

Rest of the world (AT, BE, DE, ES, FI, FR, HU, IT, LV, NL, NO, PL, PT, SE, AU, NZ, CA, MX)

  • Standard: 2,000

  • Silver: 6,000

  • Gold: 15,000

  • Black: 600,000

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