Account
Manage your profile, settings, and account details.
By Luma Senna and 2 others3 authors46 articles
Reach the AstroPay ombudsman in Brazil
Understand how AstroPay protects your funds
Report an unrecognized transaction
Report suspicious activity on an AstroPay account
Report an unauthorized account using your information
Report money lost to a scam or fraud
Resolve technical issues during onboarding
Validate your identity after a KYC rejection
Resolve a blocked KYC verification
Complete your identity verification
Confirm your email address
Accepted KYC documents in Brazil
Accepted KYC documents in Peru
Accepted KYC documents in Chile
Accepted KYC documents in Mexico
Accepted KYC documents in Colombia
Accepted KYC documents in Ghana
Accepted KYC documents in Kenya
Accepted KYC documents in Nigeria
Update your PEP declaration
Accepted KYC documents in Argentina
Respond to an information request email
Close your AstroPay account
Complete identity verification to lift your account restriction
Submit proof of income in Brazil
Submit proof of income in Argentina
Submit proof of income (general)
Understand when IOF tax applies in Brazil
Contact AstroPay by phone in Brazil
Protect yourself from scams impersonating AstroPay
Upload your proof of address
Complete a facematch validation
Prepare to close your AstroPay account
Resolve a duplicate account restriction
Reactivate a suspended or closed account
Resolve an irregular CPF status in Brazil
Understand account suspension and closure
Request a bank statement
Understand a market shutdown in your country
Understand data retention rules in Brazil (LGPD)