AstroPay Centro de Ayuda

Account

Manage your profile, settings, and account details.

AstroPay Ombudsman – How to Reach Us (BR)

Setting up my account

Can I make a corporate account?

Technical issues during onboarding

KYC Rejected – How to Validate Your Identity

KYC Blocked – Your Identity Verification

KYC Not Started – Complete Your Identity Verification

OTP Not Received – How to Receive Your Activation Code

How can I confirm my email address?

Brazil – Accepted KYC Documents

Peru – Accepted KYC Documents

Chile – Accepted KYC Documents

Mexico – Accepted KYC Documents

Colombia – Accepted KYC Documents

Ghana – Accepted KYC Documents

Kenya – Accepted KYC Documents

Nigeria – Accepted KYC Documents

Argentina – Accepted KYC Documents

Managing my account

How to change your document number on AstroPay

Politically Exposed Person (PEP) Declaration

Change Trusted Device – How to Update Your Trusted Device

Why did I receive an email requesting additional information?

Change personal details

Changing Your Account Name

Update Email Address – How to Change Your Registered Email

Changing Birth Date – How to Correct Your Birth Date

Identity Verification Required to Lift Account Restriction

How Astrotag works for transfers between contacts

How to Submit Proof of Income (SOF) in Brazil

Proof of Income (SOF): Everything You Need to Know

Proof of Income (SOF): Everything You Need to Know - Not applicable for Brazil or Argentina accounts.

When is IOF tax charged in Brazil?

Does my AstroPay digital wallet have an account number?

What is the AstroPay Wallet?

How to declare your AstroPay account in your income tax return?

Your wallet is moving to a new app — What You Need to Know

Stay Safe: AstroPay Does Not Offer Loans or Credit Cards

Why is my AstroPay account restricted?

Why am I being asked to upload a proof of address?

Why am I being asked to do a facematch?

How your balance is rewarded

When will I receive my cashback?

My account was restricted due to duplication

Reactivating a Suspended or Closed AstroPay Account

My CPF is irregular. What should I do?

Automatic Balance Adjustment

Judicial Account Block

AstroPay Affiliate Program

Account Cancellation

Market Shutdown – Ending Operations in a Country

What do I need to know and do before closing my AstroPay account?

What if I can’t activate my eSIM?

Currency Exchange – How does it work?

How to Earn, Check, and Redeem AstroPoints

AstroPoints Not Received

How does the 115% CDI cashback work?

How to close your AstroPay account