We’re sorry to hear that you’re considering closing your AstroPay account. If there’s anything we can do to help, please don’t hesitate to reach out. Our team is here to assist you with any issues or concerns you might have.
Closing your AstroPay account is a permanent action that requires verification steps to ensure compliance and security. To proceed, please follow one of these methods:
Chat with Us:
Click on the Chat with Us button in our app or website to connect with one of our support agents. Indicate your intent to close the account, and we’ll guide you step-by-step.
Email Us:
Send an email to support@astropay.com, clearly stating your intent to permanently close your account.
Identity Verification:
Submit identity verification documents, including a photo of your identification document (e.g., passport, driver’s license) and a selfie holding the same document. This step is crucial to protect your account against unauthorized closure.
Handle Pending Transactions:
Ensure any pending transactions are completed and withdraw all account balances. Failure to do so may result in the loss of funds. Migration to platforms like iCash (if applicable) requires withdrawing balances via the new platform.
Share Your Feedback
We value your experience with AstroPay, and we’re always looking for ways to improve. If you’d like to share the reason for closing your account, we’d greatly appreciate your feedback. Your insights help us make AstroPay better for everyone.By understanding the reasons why users choose to leave, we aim to enhance our services while addressing common concerns. If there are ways to address your issues before account closure, please let us know as part of your feedback.
Need Assistance?
If you’re facing a specific issue or need help with anything, let us know. Our support team is here to help you resolve any concerns and make your experience as smooth as possible.
Thank you for using AstroPay, and we’re here whenever you need us.