Your AstroPay account may be temporarily restricted from certain actions, such as:
Making transfers
Using cards
Withdrawing funds
Common Reasons for Restrictions
Security checks: To keep your account protected, we may apply temporary measures if we detect something that requires a review. These checks are part of our standard security process.
Account information: Sometimes, we may need you to confirm or update details, such as your personal information or identity documents.
Regulatory requirements: In certain cases, financial regulations require us to review specific transactions or request additional verification.
💡 Note: If your account is restricted, a banner in the AstroPay app will usually explain why.
How Long Will the Restriction Last?
The duration depends on the reason and risk level:
Short-term: It can be removed within a few days once everything is reviewed and confirmed.
Extended: It may take longer if further documentation or regulatory checks are required.