A facematch validation is a quick selfie check to confirm you are the same person who originally verified their identity. This extra step helps prevent fraud and keep your funds safe.
When is this requested?
Facematch is required if we detect suspicious activity or if your account is flagged by our fraud prevention system.
How it works
Open the AstroPay app when prompted.
Follow the instructions to take a selfie.
The system compares your selfie with the photo from your original identity verification.
The process takes less than a minute. Once completed, your account returns to normal operation.