To protect your account, we may ask you to complete a facematch validation — a quick selfie check to confirm that you’re the same person who previously verified their identity with us.
This extra step helps us prevent fraud and keep your funds safe.
When does this happen?
Facematch is required if we detect suspicious activity or if your account is flagged by our fraud prevention system.
How does it work?
Open the AstroPay app when prompted.
Follow the instructions to take a selfie.
Our system will compare your selfie with the photo used in your original ID verification.
The process takes less than a minute.