If you received a message saying your account was restricted due to duplication, it means we found more than one account created with your details.
Why does this happen?
This usually happens when someone creates a new account after losing access to the old one — for example, after changing their phone number or email. Since we only allow one account per person, we apply a security restriction.
What should I do now?
No worries — we’ll help you fix it.
First, we’ll confirm the accounts really belong to you.
Then, you choose which one you want to keep.
We’ll take care of the rest — closing the old one and making sure everything’s good to go with the correct account.
💡 Tip: If you ever change your phone number or email, update your details in the app to avoid issues like this.