If your AstroPay account was suspended or closed, you may be eligible to reactivate it.
What you need to know
Account reactivation is a one-time option. If your account is closed again after reactivation, it cannot be reopened.
You may need to complete identity verification as part of the reactivation process.
After reactivation, your account works normally with the same email and document information.
How to request reactivation
Request a review of your account through the available support channels. Your eligibility for reactivation will be assessed.