According to the regulations of the Central Bank of Brazil, we cannot provide our services to customers with an irregular CPF until the situation is regularized with the Federal Revenue Service (Receita Federal).
This article explains what an irregular CPF means, how to check its status, and what to do to regain access to your AstroPay account.
1. What is an irregular CPF?
A CPF may become irregular for different reasons, such as outdated personal information, pending registration updates, or issues identified by the Receita Federal.
When this happens, your AstroPay account will be temporarily restricted.
2. How to check your CPF status
You can check it for free on the official Receita Federal website:
Public CPF Status Consultation
Just enter:
Your CPF number
Your date of birth
3. What to do if your CPF is irregular
Regularize your CPF status directly with the Receita Federal.
Once resolved, contact our team so we can review and adjust your account in our system.
⚠️ Important: While your CPF is irregular, your account will remain restricted, and you won’t be able to make transactions.
4. What if I don’t regularize it?
If the irregularity is not resolved, your account will remain blocked.
If you have a balance, our team will guide you on how to withdraw it.
5. Can I unlock my account in the future?
Yes. Once your CPF is regularized, contact us, and we’ll review your account for reactivation.