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Resolve technical issues during onboarding

Fix common technical problems when creating your AstroPay account.

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Written by Luma Senna
Updated over 3 weeks ago

If you experience errors while setting up your AstroPay account, follow these troubleshooting steps.

Troubleshooting steps

  1. Check your internet connection: Make sure you have a stable Wi-Fi or mobile data connection.

  2. Update the app and system: Install the latest version from the App Store or Google Play.

  3. Clear cache: Go to Settings > Apps > AstroPay > Clear Cache (or clear your browser history).

  4. Enable camera permissions: Identity verification (KYC) requires camera access. Enable it in your phone settings.

  5. Restart the app or device: Close and reopen the app, or restart your phone.

  6. Reinstall the app: Uninstall, download, and install the app again.

Information to have ready

If the issue persists, have the following details available:

  • Screenshot of the error.

  • The step where the error occurred.

  • The error message displayed.

  • Device brand and model, OS version, and app version.

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