If you find a transaction you don't recognize, act quickly. The steps vary depending on your location.
For customers outside Brazil
Write down the transaction details: date, amount, and description.
Gather any additional information that may help with the investigation.
For customers in Brazil
Write down the transaction details: date, amount, and description.
File a police report (B.O.) including the transaction details.
Keep a copy of the B.O. along with the transaction information ready for review.
Tips to keep your account secure
Never share your passwords or security codes.
Enable two-factor authentication (2FA) in the app.
Be cautious with links received via email, SMS, or social media.
Keep your phone protected with a password or biometrics, and always updated.
Acting quickly helps ensure a faster resolution.